Dispatcher - Roll Off Trucking / Transportation

Waste Away Group / Waste Connections | Elkhart, IN

Waste Away Group / Waste Connections is seeking an experienced Dispatcher to support our roll-off trucking and waste collection operations in Elkhart, Indiana.

This is a fast-paced operations role at the center of our daily transportation activity. You'll coordinate and dispatch CDL drivers, manage roll-off container deliveries, pickups, exchanges, and removals, adjust routes throughout the day, and help keep our drivers and customers moving.

If you have experience as a trucking dispatcher, transportation dispatcher, logistics dispatcher, route dispatcher, fleet dispatcher, or operations coordinator, we want to hear from you. Experience in the waste, trucking, transportation, construction, logistics, or hauling industries is especially valuable.

• Dispatch and coordinate daily routes and work assignments for roll-off truck drivers and CDL drivers.
• Schedule and manage roll-off container deliveries, pickups, exchanges, and removals.
• Monitor driver progress, routes, service schedules, and workload throughout the day.
• Make real-time routing and scheduling adjustments to improve route efficiency, productivity, and on-time service.
• Serve as a key communication link between drivers, customers, customer service, and operations.
• Assist drivers with service questions, route changes, customer requests, and job-site issues.
• Troubleshoot and resolve service issues including missed pickups, scheduling conflicts, container placement concerns, and customer inquiries.
• Use dispatch, routing, fleet management, and transportation software to manage daily workflow.
• Maintain accurate service and dispatch information.
• Help identify opportunities to improve customer satisfaction, retain customers, and provide additional services.
• Support a safe, efficient, and customer-focused transportation operation.
• Perform other duties as assigned.

• 2+ years of dispatching, transportation, logistics, routing, or fleet operations experience preferred.
• Experience dispatching CDL drivers, commercial trucks, roll-off trucks, waste collection vehicles, construction hauling, or other commercial fleets is highly preferred.
• Ability to coordinate multiple drivers, routes, and customer requests simultaneously.
• Strong communication, organization, decision-making, and problem-solving skills.
• Comfortable making quick decisions and adjusting priorities in a fast-paced transportation environment.
• Strong attention to detail and ability to stay organized throughout the day.
• Comfortable working with dispatch and routing software, Microsoft Excel, and Microsoft Word.
• Previous experience in waste management, trucking, transportation, logistics, construction hauling, or fleet operations is a plus.
• Ability to read, write, comprehend, and communicate effectively in English.

We offer competitive benefits and the opportunity to build a long-term career with a growing company, including:

• Medical, dental, and vision insurance
• Flexible spending accounts
• Short-term and long-term disability
• Life insurance
• 401(k) retirement plan
• Career growth and advancement opportunities
• The opportunity to "Connect with Your Future"

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.