Patient Admin Specialist

Aquent is partnering with a leading healthcare institution renowned for its commitment to patient-centered care and cutting-edge medical advancements. This organization is at the forefront of delivering exceptional health services, driven by a mission to improve lives through compassionate treatment and innovative solutions. Joining this team means becoming part of a community dedicated to making a tangible difference in the health and well-being of countless individuals.

Are you a highly organized and compassionate individual with a knack for administrative excellence? We are seeking a dedicated professional to join our client's dynamic outpatient clinical team. In this pivotal role, you will be the welcoming face and efficient backbone of patient operations, directly impacting the patient experience from their very first interaction. Your expertise in managing schedules, coordinating services, and ensuring smooth administrative processes will be crucial in supporting both patients and clinical staff, contributing significantly to the seamless delivery of world-class healthcare.

As a key member of the team, you will play an essential role in ensuring the efficient flow of daily clinic operations. You will be instrumental in managing patient interactions, supporting providers, and maintaining critical administrative functions that underpin the delivery of high-quality care. Your contributions will directly enhance patient satisfaction and operational efficiency, making a tangible impact on the lives of those seeking care.

To be considered for this role, you must:

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis. C2C or 1099 is not permitted for this position
• Be able to work the following schedule: Monday - Friday, 9:00 AM - 5:30 PM

What You Will Do

• Serve as the primary point of contact for patients, handling front desk duties, check-ins, and check-outs.
• Warmly greet and welcome patients, assisting them with initial questions regarding appointments, payments, and schedules.
• Manage multi-line phone systems, screening and routing calls, and taking messages for clinical staff and physicians.
• Ensure all necessary verifications and authorizations are complete before patient appointments.
• Liaise with providers to coordinate scheduling preferences and address urgent patient needs effectively.
• Provide essential patient support, utilizing reference documents and tools to assist with inquiries.
• Execute various administrative tasks, including maintaining information databases and processing essential forms.
• Efficiently utilize telephone systems and electronic medical records systems to perform daily responsibilities.
• Strive to meet and exceed organizational and departmental service standards.
• Address non-clinical patient inquiries and messages, escalating to appropriate personnel when necessary.
• Manage and distribute incoming faxes and mail, and maintain organized filing of documentation.

Must-Have Qualifications

• High School Diploma or GED.
• Demonstrated knowledge of medical terminology.
• Proficiency in computer systems and software relevant to administrative functions.
• Excellent verbal and written communication skills appropriate for a professional environment.
• Proven ability to deliver exceptional customer service, solve problems, and effectively manage multiple priorities.
• Familiarity with Windows-based office software, computers, and operating systems.
• Adept at adjusting communication styles to suit the needs and understanding of diverse individuals.
• Capacity to maintain composure and effectiveness in stressful situations.