Pharmacy Technician

General Summary of Position
The Pharmacy Technician assists the Pharmacist(s) in all areas of pharmacy operations including data entry, product dispensing, and packing of prescription orders.

The position requires routine interaction within clinic liaisons, clinic coordinators, pharmacists and providers, as well as pharmacy patients with complex medication needs requiring high touch care and follow up. MedStar Pharmacy is committed to providing world-class compassionate care to every patient every time at every touch point. All associates are accountable for their role in meeting patient experience standards.

Primary Duties and Responsibilities

• Answers the phones, troubleshoots issues, handles requests, answers questions, or triages to appropriate person.
• Assists with placing the daily order for drugs and supplies; receives checks and puts away the daily order; follows established inventory management procedures; participates in physical inventories and cycle counts.
• Monitors workflow queues and completes all steps in a timely manner.
• Troubleshooting and resolving issues to ensure all Rx's are completed on time.
• Prepares prescriptions for dispensing: counts, verifies and labels medication accurately and according to policy and legal requirements.
• Processes all payment transactions in person, over the phone, and through the mail order module.
• Communicates and resolves any payment related denials or discrepancies.
• Prepares prescriptions for packaging for daily shipment. Creates invoices and shipping labels; ensures compliance with HIPAA requirements; and follows all cold chain shipping standards.
• Processes refills and performs data entry of new prescriptions including demographics, insurance plans, and prescription information under the supervision of a pharmacist; brings to the attention of a pharmacist any claims requiring overrides or interventions; troubleshoots insurance claim rejects; and follows up on problem prescriptions.

Minimal Qualifications
Education

• High School Diploma or GED required

Experience

• 1-2 years Pharmacy technician experience in a retail long term care mail order or specialty pharmacy setting required

Licenses and Certifications

• National license such as the PTCB (Pharmacy Technician Certification Board) or the ExCPT (Exam for the Certification of Pharmacy Technicians) within 6 months of hire date
• Maryland Pharmacy technician licensure required upon hire