Community Center Coordinator

Administrative Operations

• Supervise daily operations and staffing coverage for up to four Community Centers, including extended or 24-hour coverage when required for summer conferences or other operational needs.
• Coordinate and assess customer service, administrative processes, and operational initiatives to ensure consistent, responsive, and student-centered service.
• Implement and maintain policies and procedures related to Community Center operations, emergency response, concerning student behavior, and high-profile incidents.
• Maintain a visible and accessible presence within assigned residential and apartment communities, build relationships with residents and student employees, and connect individuals with appropriate information, support, and campus resources.
• Coordinate Community Center responsibilities related to resident check-in, check-out, room changes, hall openings and closings, academic breaks, and transitional housing in collaboration with Residence Life, University Housing, and campus partners.
• Manage administrative processes related to room-damage documentation, move-out billing, maintenance requests, access concerns, and coordination with Facilities Management, Environmental Services, and other campus partners.
• Identify and implement process improvements that strengthen the efficiency and effectiveness of Community Center and transitional housing operations.
• Develop and manage Community Center operating and programming budgets, including student employee wages and passive community-building initiatives that foster welcoming and inclusive environments.
• Develop and distribute operational communications, manage approved bulletin board and digital signage content, and collaborate with Student Life Communications and Marketing on resident-facing messages.
• Integrate inclusive excellence into Community Center policies, practices, services, and staff development.
• Perform other operational duties and responsibilities as assigned.

Supervision

• Recruit, select, train, supervise, and evaluate Community Center Leads and Community Assistants.
• Provide leadership, coaching, and accountability to Community Assistants and Community Center Leads through biweekly meetings, ongoing training, and clear communication of policies, procedures, and customer service expectations.
• Communicate performance expectations and hold student employees accountable to Residence Life and community-specific standards.
• Facilitate biweekly evening meetings for Community Center student employees.
• Coach student employees in customer service, relationship-building, problem-solving, administrative responsibilities, and community engagement.
• Plan and coordinate student employee schedules, services, assignments, and operational expectations.
• Participate in the planning and facilitation of departmental student employee training.
• Ensure that diversity, equity, inclusion, and belonging are integrated throughout supervision, training, and Community Center operations.
• Maintain and strengthen professional knowledge related to inclusive excellence and apply that learning to supervision and service delivery.

Building Operations

• Conduct weekly building walkthroughs to identify and monitor maintenance, custodial, safety, and facility-related concerns.
• Regularly monitor the appearance, cleanliness, and overall condition of residential common areas, including lobbies, laundry rooms, lounges, and other shared spaces, and coordinate follow-up as needed to maintain welcoming, functional environments.
• Submit, monitor, and follow up on maintenance requests to ensure concerns are addressed promptly and appropriately.
• Maintain proficiency with FixIt, the university's online work-order request system, and educate residents and staff on its proper use.
• Collaborate with Facilities Management, Environmental Services, Access Services, and other campus partners to address building needs and communicate service updates.
• Conduct regular key inventories, maintain accurate access records, and administer established lockout and temporary-key procedures.
• Maintain building inspection records, document facility damage, support damage assessments, and complete necessary follow-up.
• Manage building equipment and shared resources by maintaining accurate inventories, monitoring condition and functionality, coordinating repairs or replacements, and ensuring items are properly stored and available for operational use.
• Assist the Assistant Director of Residential Operations in identifying facility priorities and recommending capital improvements.
• Contribute to the development of short- and long-term maintenance, custodial, construction, and renovation goals for assigned residential communities.
• Coordinate facility preparation for hall openings, closings, academic breaks, and transitional housing periods.
• Support recycling, sustainability, and waste-management initiatives within assigned residential facilities.

Summer Operations

• Serve as a member of the Residence Life Summer Conference Operations Management Team under the direction of the Assistant Director for Conference Services.
• Coordinate operational needs for summer conferences hosted within the residence halls and apartment-style housing communities.
• Develop daily work plans and establish priorities based on conference schedules and operational needs.
• Develop and manage summer Community Center desk schedules for Conference Services student employees to ensure appropriate coverage and operational continuity.
• Recruit, select, train, supervise, and evaluate summer conference student employees.
• Manage administrative processes for summer conference groups, including data entry, spreadsheet maintenance, and use of conference-management software.
• Coordinate housing operations for conference groups, summer school residents, and guests, including check-in, check-out, building preparation, and facility readiness.
• Supervise Community Center operations within designated summer housing communities, including student employee supervision and associated administrative responsibilities.
• Assign administrative and operational tasks to student employees and ensure work is completed before conference arrivals and following departures.
• Meet regularly with Conference Services staff to finalize operational plans for upcoming conference groups.
• Work evenings and weekends as required by conference arrival, departure, and operational schedules.

Emergency and Crisis Operations

• Educate residents about applicable conduct expectations and responsible decision-making related to building access, guests, waste disposal, and facility damage.
• Refer students experiencing emergencies, mental health concerns, or other crises to appropriate campus resources.
• Respond to and follow up on urgent facility concerns, including access issues, flooding, power outages, elevator disruptions, and pest concerns.
• Document and communicate incidents through duty reports, incident reports, email notifications, and critical-incident summaries, as appropriate.
• Serve as a Campus Security Authority and report relevant incident information in accordance with university requirements.
• Support students from historically and currently underserved communities by connecting them with campus resources and providing inclusive, responsive assistance.

• $48,000 annually, this is hourly role with an expectation of 40 hours per week.

At the University of Colorado Boulder, we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County's largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. In fact, CU Boulder has been named one of Forbes' America's Best Large Employers, ranking #4 among large employers in Colorado and #28 among universities nationwide. Explore additional perks and programs through the CU Advantage program.