New

Customer Service Sales Support

Aleron
United States, Florida, Melbourne
Oct 09, 2026
Description Job Title: Customer Service Sales Support Location: Melbourne, FL Employment Type: Direct Hire Industry: Occupational Health and Safety Compensation: $16.00/Hour Schedule: 40 Hours/Week About the Opportunity: Are you a customer-focused professional who enjoys supporting sales teams, building customer relationships, and keeping operations running smoothly? This opportunity combines sales administration, customer service, order processing, and lead qualification in the drug testing and drug-free workplace services industry. You'll play an important role in delivering accurate, timely service while collaborating with colleagues to resolve issues and improve day-to-day processes. Why You'll Love Working Here: Supportive, team-driven culture that values collaboration, transparency, and accountability. Opportunity to grow your career with a global workforce solutions leader serving multiple industries. People-first environment that encourages employees to bring their authentic selves to work. Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates. Why This Opportunity is Exciting: This role offers the chance to join a company that prioritises both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally. About Acara Solutions Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide. Sound like a good fit? APPLY TODAY What You'll Do: Process web orders, maintain accurate customer records, review sales documentation, and ensure confidential handling of test results. Respond to customer inquiries via phone, email, and website contact forms, providing product information, order updates, after-sales support, and complaint resolution. Qualify leads, support sales onboarding, follow up with prospective and existing customers, and assist with order completion and payment processing. Research sales and reporting issues, coordinate troubleshooting efforts, identify process improvements, and provide backup support to the sales team. Coordinate testing logistics, including locating collection facilities, preparing testing packages, and maintaining compliance with applicable Department of Transportation (DOT) regulations. Job Requirements What You'll Bring: High School Diploma or GED 2+ years of Proven inside sales experience 2+ years of sales/sales support experience 2+ years of experience in Microsoft Excel (Client Services/Billing) 2+ years of experience in general computer operations 2+ years of phone presence and experience handling a large volume of inbound calls per day. What Sets You Apart: Associate Degree in Business Administration Experience working with Claritysoft or similar CRM Experience in the drug testing industry Microsoft Office Suite knowledge (All) Typing proficiency 45 wpm with 95% accuracy (Client Services/Billing) Communication proficiency - Strong listening skills. Ability to accurately and efficiently complete data entry. Ability to work independently and solve problems. Ability to multitask, prioritize, and manage time effectively in a sales/office environment while maintaining a sharp attention to detail. Proficiency in Windows, Microsoft Office - Word, Excel, Outlook. Ethical Conduct Team player - work effectively with others Customer/Client Focus. Additional Information: Upon offer of employment, the individual will be subject to a background check. Casual, drama-free work environment This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this job, the employee is regularly required to talk and hear. This is basically a sedentary role which needs long periods of sitting, but also may need standing, walking, bending, kneeling, stooping, and crouching. It may be necessary for the employee to occasionally lift and/or move up to 10 pounds and occasionally lift and move up to 25 pounds. Specific vision abilities needed by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit. The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy \| Acara Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply