New

Account Set-up Coordinator

Aleron
United States, Florida, Melbourne
Oct 09, 2026
Description Job Title: Account Set-up Coordinator Location: Melbourne, FL Employment: Direct Hire Industry: Healthcare Services Compensation: $18.00/hrs Schedule: 40 hours /week About the Opportunity: The Account Coordinator will be responsible for all aspects of the account set-up process, beginning with implementation and continuing throughout the Client relationship. This person must be enthusiastic about serving clients, pay attention to detail, knowledge of the drug testing industry. This person will be an integral part of growing our business. Why You'll Love Working Here: Supportive, team-driven culture that values collaboration, transparency, and accountability Opportunity to grow your career with a global workforce solutions leader serving multiple industries People-first environment that encourages employees to bring their authentic selves to work Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates Why This Opportunity is Exciting: This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally. About Acara Solutions Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide. Sound like a good fit? APPLY TODAY What You'll Do: General customer service, that includes handling phone calls or emails responding to client inquiries/requests in a timely, accurate, professional & helpful manner. Gather all information necessary to successfully complete customer account setups and conduct quality control on account set-ups submissions for accuracy. Reviewing Clarity soft CRM for new account information and ensuring that all customer communications are saved to the customer's account record. Timely and accurate ordering of lab supplies with a commitment to ensure delivery if needed Proactively contact clients to ensure success of the program Keep abreast of client changes and SOP updates. Maintain knowledge of the Department of Transportation regulations as they pertain to Drug & Alcohol Testing. In addition to learning the DOT collection process to assign clients with collection site issues. Maintain knowledge of the FMCSA Clearinghouse FMCSA Clearinghouse Services portal pertaining to drug and alcohol testing and reporting. Team members must understand the importance of escalating service issue to the Customer Service Supervisor in a timely manner with a commitment to follow up on resolution Maintain and protect the confidentiality of all client information. Preparing and shipping policy binders to clients in a timely manner Team members should recognize the opportunity and be comfortable with making inbound sales as needed. Job Requirements What You'll Bring: High School Diploma or GED 2+ years of experience in handling a large volume of inbound calls per day. 2+ years of experience in recording client communication in the client's CRM record 2+ years of experience in Google workspace and basic AI programs such as Chat GPT 2+ years of experience in customer service, administrative support What Sets You Apart: Strong phone presence Typing/ data entry must be at least 45 WPM with 95% accuracy Ability to learn and utilize multiple software platforms and work using multiple screens Ability to work independently with minimal oversight while maintaining data integrity and efficiency Ability to prioritize and manage time effectively in a sales/office environment while maintaining a sharp attention to detail. Proficiency in using basic office software programs such as Word, Excel and Windows. Experience working with Customer Relationship Management software (CRM) such as Clarity Soft and ticketing programs such as Freshdesk Experience in the drug testing industry Additional Information: Upon offer of employment, the individual will be subject to a background check The employee must be able to communicate effectively and hear sufficiently to conduct telephone conversations and interact with customers, coworkers, and others in the normal course of business. The employee must have sufficient visual ability to read and review information on computer screens, documents, forms, and other written materials and perform accurate data entry. The position requires prolonged periods of sitting and working at a computer, including frequent use of a keyboard, mouse, and telephone. The employee is occasionally required to stand, walk, bend, reach, or stoop during normal office activities. The employee may occasionally be required to lift or move office supplies, files, or other items weighing up to 25 pounds. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit. The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy \| Acara Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply