Senior Practice Assistant - Endoscopy Clinic

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

• Coordinate patient scheduling, registration, check-in, and check-out activities.
• Assist patients and callers with appointment scheduling and routine inquiries.
• Manage patient documentation, billing forms, and electronic medical records.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as a "Super User" for scheduling, registration, and billing systems, providing training and support to team members.
• Support advanced scheduling functions, including provider schedule management, schedule changes, block scheduling, and procedural scheduling.
• Provide functional guidance to Practice Assistants and Office Assistants and assist with daily workflow coordination alongside leadership.
• Support a seamless patient and provider experience through exceptional organization and attention to detail.

• Experience working in a healthcare, medical office, or clinical practice setting.
• Strong organizational, communication, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with patient scheduling, registration, billing, and electronic medical record systems.
• A collaborative mindset and willingness to mentor and support teammates.

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Experience
Office experience 3-5 years required

Knowledge, Skills and Abilities
- Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint.
- Knowledge of office operations and standards and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
- Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
- Managing one's own time and the time of others.
- Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
- Ability to proofread and edit written documents.

Pay Range

Grade