Customer Service Representative

Now hiring for a Customer Service Representative

Location: Blue Ash, OH

Pay Rate: $16.00 per hour

Schedule: A variety of schedules available

Must be able to train on-site from 8:00 a.m.- 4:30 pm M-F for 8 weeks. After training, you will have a set schedule and work remotely. Schedules vary from morning to mid-shift.

Talk, Solve, Smile-That's the Job.

Looking for Customer Service Representative jobs in Blue Ash where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

If your skills and experience are a good match for this role, please apply today. This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Job Duties

• Serve as the primary point of contact for patients through inbound and outbound phone calls and email communication.
• Answer patient inquiries and provide exceptional customer service while resolving concerns efficiently.
• Enter and maintain accurate patient information using pharmacy applications and vendor platforms.
• Collaborate with patients, pharmacies, healthcare providers, and insurance companies to support patient care.
• Follow up on patient inquiries and ensure timely issue resolution.
• Protect patient information and maintain compliance with HIPAA, state, federal, and company confidentiality standards.
• Resolve customer concerns professionally with a focus on first-contact resolution.
• Maintain productivity and service standards within a contact center environment.
• Act as a liaison between patients and healthcare teams to ensure a positive customer experience.
• Accurately document interactions and maintain detailed records of patient communications.

• High school diploma or GED required.
• Additional customer service, business, or office training is beneficial.

• Strong verbal and written communication skills.
• Retail, call center, or pharmacy experience preferred.
• 2+ years of call center experience or customer service experience preferred.
• Ability to provide professional, courteous, and solution-focused customer service.
• Experience using computers, business software, and data entry systems.
• Excellent organizational skills with the ability to manage multiple priorities.
• Commitment to professionalism, accuracy, and customer satisfaction.
• Ability to work independently and collaboratively within a team.
• Ability to organize, prioritize, and manage multiple tasks in a fast-paced environment.

• Ability to remain seated or stand for extended periods while assisting customers.
• Frequent use of computers, telephones, and standard office equipment.
• Ability to communicate clearly with customers, coworkers, and business partners.
• Ability to perform repetitive keyboard and data entry tasks throughout the workday.

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"I've been working through Staffmark on & off for about a decade, when I'm in between jobs. They have always been professional & quick to find work or have work available. They are very fair with hourly wage, traveling distance to a job position, & hours that will best fit you." - Staffmark, CSR Associate

Don't just answer calls. Answer opportunity. Apply now.

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.