Events Manager

Description

Are you passionate about hospitality and eager to work for one of the most recognized names in the industry? Do you aspire to grow your career at a premier hotel in downtown Omaha? If so, the Omaha Marriott at the Capital District is the perfect place for you! We are seeking a dedicated individual to join our dynamic team and contribute to the exceptional guest experience we're known for. As an Events Manager, you'll learn from a high-energy team with ongoing training and motivation, driving service excellence and seamless operations to create a memorable dining experience that keeps guests coming back for more.

Located in the heart of downtown Omaha, this upscale hotel offers world-class hospitality to guests and is ranked one of the leading hotels in the city. The Omaha Marriott Downtown's commitment to providing outstanding guest experiences extends to its employees. Our property and brand pride itself on world-class service and superior style.

What will you be doing?

* Serve as the primary point of contact for clients and guests, responding to inquiries, answering calls, relaying information, and providing exceptional customer service throughout the event planning process.

* Coordinate and manage event details with clients, ensuring all event requirements, changes, and expectations are accurately documented and communicated in a timely manner.

* Prepare, maintain, and distribute event documentation, including Banquet Event Orders (BEOs), resumes, client correspondence, and other event-related materials necessary for successful execution.

* Maintain and update event management and sales systems, ensuring accurate records of client communications, event details, and operational requirements.

* Serve as a liaison between clients, sales managers, and operational departments, facilitating communication and ensuring all event specifications are properly executed.

* Assist in the planning and booking of meetings and events, including coordinating in-house meetings and supporting revenue-generating opportunities.

* Utilize sound judgment and problem-solving skills to resolve client concerns, event challenges, and operational issues while balancing guest satisfaction and hotel profitability.

* Maintain detailed knowledge of hotel meeting and event spaces, including room capacities, setup configurations, turnaround times, and service capabilities.

* Support guest satisfaction and client retention efforts through proactive follow-up, post-event communication, appreciation initiatives, and attention to special requests.

* Participate in required meetings, maintain departmental records and administrative functions, adhere to company and brand standards, and perform additional duties or special projects as assigned.

What do you bring to the role?

* High school diploma required; a college degree in hospitality, business, event management, or a related field is preferred. Equivalent hotel sales or event planning experience preferred.

* Strong customer service and interpersonal skills with the ability to professionally handle guest, client, and employee concerns while providing effective solutions.

* Excellent verbal and written communication skills, including the ability to read, write, speak, and understand English and maintain professional telephone etiquette.

* Proficiency in Microsoft Office applications, particularly Word and Excel; experience with Marriott systems, including CI/TY, is preferred.

* Strong organizational and multi-project management skills with exceptional attention to detail and accuracy.

* Basic mathematical skills required to calculate room blocks, event costs, estimated checks, and other event-related metrics.

* Working knowledge of event planning fundamentals, including food and beverage operations, audio-visual requirements, room setups, and menu planning preferred.

* Ability to learn and effectively communicate information regarding hotel facilities, meeting spaces, guest rooms, menus, and event services, including conducting property tours.

* Ability to utilize computer systems accurately, maintain records, and perform administrative responsibilities in a fast-paced hospitality environment.

* Ability to work a flexible schedule, attend required meetings, maintain a professional appearance and demeanor, and perform the physical requirements of the position, including standing, walking, and moving throughout the property as needed.

What's in it for you?

* A free, well-balanced meal every shift

* Room discounts at Marcus Hotels & Resorts and Marriot worldwide locations

* Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa

* "Two for one" movie theater coupons at Marcus Theatres

* Ability to grow your career and transfer from one property to another

* Early wage access

* Paid time off

* Flexible scheduling

* Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match

* And more!

Pay Estimate: $50K-60K/ Year

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Omaha Marriott is an equal opportunity employer.