Sr Manager, Implementation

Position Type :

Type Of Hire :

Job Description

About the role

As the Senior Manager of Client Growth, you'll lead a team responsible for two distinct but complementary workstreams: managing our portfolio of legacy large financial institution (LFI) bank platform projects and growing our portfolio of new LFI engagements on our A3 SaaS platform.

Your team delivers both high-volume, smaller T&M customer change requests on a daily basis and highly complex, multi-month or multi-year implementations for large financial institutions. You'll bring a strong program management background to mentor your consultants on best practices for managing large, multi-workstream engagements-while also coaching those working on technical requirements translation and delivery coordination.

You'll need to be equally comfortable guiding a consultant through a complex integration requirement as you are leading a program review with a bank's executive team. As a people leader, you'll develop and grow your implementation consultants, balancing the competing demands of daily T&M delivery with the strategic planning required for large engagements. You'll set clear expectations, provide regular coaching, and build a team culture that values both technical rigor and exceptional client service.

What We'll Trust You to Deliver

• Legacy LFI Portfolio Management: Oversee the delivery of T&M change requests and projects for our large legacy bank platform clients, ensuring a high volume of smaller engagements are delivered efficiently and to customer expectations on a daily basis.
• New LFI A3 Engagement Leadership: Lead and grow our portfolio of complex, multi-month and multi-year implementations for large financial institutions on the A3 SaaS platform, ensuring strategic engagements are delivered with program-level rigor.
• Program Management Excellence: Mentor and coach consultants on program management best practices for large, multi-workstream engagements - including stakeholder management, risk mitigation, dependency tracking, and executive communication.
• Technical Delivery Guidance: Coach and guide consultants working on technical requirements translation, ensuring customer needs are accurately captured, communicated to development and QA teams, and delivered to specification.
• Team Leadership & Development: Manage, coach, and develop a team of implementation consultants across both legacy and new platform workstreams - setting clear expectations, providing regular feedback, and fostering professional growth.
• Resource Balancing: Allocate team capacity across competing demands of daily T&M delivery and long-duration strategic projects, ensuring neither workstream suffers from under-resourcing.
• Customer Relationship Management: Serve as the senior escalation point for LFI customers, maintaining strong executive-level relationships and stepping in to resolve concerns when engagements encounter challenges.
• Revenue & Budget Oversight: Track T&M hours, project budgets, and LOEs across the growth portfolio, ensuring work is delivered within scope and revenue is captured accurately.

Required Qualifications

• Experience: 8+ years in professional services, program management, or implementation delivery roles within financial technology or enterprise SaaS, with at least 3 years in a people leadership capacity.
• Program Management Background: Strong foundation in program management methodologies and best practices, with proven experience leading complex, multi-workstream engagements for large enterprise or financial institution clients.
• Technical & Software Expertise: Demonstrated experience working with software development teams, translating customer requirements into technical specifications, and understanding integration architectures and delivery workflows.
• Dual-Mode Delivery: Proven ability to manage teams that operate in both high-volume, fast-turnaround delivery (T&M change requests) and long-duration, strategic program delivery simultaneously.
• People Leadership: Demonstrated ability to coach, develop, and hold accountable a team of consultants with varying experience levels - including performance management, career development, and mentoring on program management skills.
• Cross-Functional Coordination: Proven ability to work across organizational boundaries with development, QA, product, and partner teams to coordinate delivery and remove blockers.
• Customer-Facing Executive Presence: Strong ability to manage relationships with senior banking executives, navigate escalations, and maintain trust through complex, long-running engagements.
• Financial Services Knowledge: Deep understanding of banking operations, account origination, lending workflows, or similar financial products - ideally with experience serving large financial institutions.
• Professional Services Business Acumen: Experience managing T&M budgets, LOEs, and revenue recognition in a professional services context.

Team: Will lead a team of 5-7 implementation consultants focused on legacy LFI platform support and new A3 LFI engagements.

Reporting: Reports Director of Implementations.

Similar job titles: Professional Services Manager, Program Delivery Manager, Client Engagement Manager, PS Team Lead.

Bonus: Eligible for annual performance bonuses as part of our commitment to shared success.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass