Process Documentation Specialist

Education Requirements

• Associate degree, bachelor's degree, or equivalent experience in Business Administration, Technical Writing, Communications, Information Systems, Quality, or a related field.
• Advanced proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and SharePoint.
• Advanced Microsoft Visio skills for creating process maps, workflow diagrams, and documentation.

Experience Requirements

• 2+ years of experience in business process documentation, technical writing, or process improvement.
• Experience creating Standard Operating Procedures (SOPs), work instructions, job aids, and training materials.
• Hands-on experience developing and managing SharePoint sites, document libraries, and knowledge bases.
• Experience recording, editing, and publishing instructional or training videos.
• Strong experience gathering requirements through interviews with subject matter experts (SMEs) and business leaders.

Preferred Qualifications

• Manufacturing, distribution, supply chain, or ERP implementation experience.
• Experience supporting ERP systems, process transformation, or system migrations.
• Knowledge of document control, version management, and approval workflows.
• Ability to simplify complex business processes into clear, user-friendly documentation.
• Excellent communication, organization, and stakeholder management skills.

Physical Capabilities

• Ability to sit, stand, and work at a computer for extended periods.
• Ability to participate in meetings, interviews, training sessions, and plant walkthroughs.
• Capability to manage multiple projects, deadlines, and documentation requests simultaneously.
• Occasional travel within company locations may be required.

Job Duties

• Support the ongoing ERP transition by documenting current and future-state business processes across multiple departments.
• Create SOPs, work instructions, process documentation, training guides, and job aids.
• Develop process maps, swim lane diagrams, and workflow documentation using Visio.
• Record, edit, and maintain training videos for ERP and operational processes.
• Interview SMEs and department leaders to capture best practices and standardize procedures.
• Build, organize, and maintain a centralized SharePoint knowledge base and SOP library.
• Partner with Quality and Operations teams to manage document control, approvals, and version tracking.
• Create onboarding and cross-training materials that improve employee knowledge and process consistency.
• Support ERP stabilization efforts by documenting process changes and maintaining accurate training resources.
• Establish standardized documentation templates and tools that improve knowledge sharing across the organization.