Credentialing Representative

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Team Overview

Role Overview and Core Responsibilities

• Manage complex credentialing and recredentialing cases, including applicants located in the United States and international markets.
• Authenticate end users and confirm their permissible purpose and authorized use of TransUnion products and services in accordance with applicable laws and regulations.
• Evaluate the intended use of requested products and services, including complex packages and requests involving geographic areas outside the United States.
• Conduct due diligence examinations and investigations using approved third-party tools, online resources, and other appropriate research methods.
• Assess applicant business legitimacy based on federal, state, city, municipal, and applicable international regulatory requirements.
• Respond to escalated client inquiries through both verbal and written communication in a timely and professional manner.
• Serve as a subject matter expert on credentialing matters and provide guidance, updates, and direction to team members and business partners.
• Mentor, coach, and support team members by sharing process knowledge, prior experience, and credentialing best practices.
• Identify recurring process or communication concerns and recommend improvements that enhance efficiency, compliance, training, and customer satisfaction.
• Partner with Sales, business units, potential customers, and other impacted groups to resolve issues and support effective credentialing decisions.

Required Knowledge and Experiences

• At least 3 years of experience working directly with clients, handling escalations, and managing credentialing or recredentialing requirements.
• Experience conducting due diligence examinations or investigations involving complex business cases and applicants from multiple geographic regions.
• Knowledge of federal, state, city, municipal, and international regulatory requirements used to verify and authenticate applicant businesses.
• Experience assessing permissible purpose, authorized use, business legitimacy, and compliance with established credentialing policies.
• Ability to apply credentialing policies consistently and recommend policy or process amendments based on practical experience and identified business needs.

Required Technical Skills

• Experience using third-party investigative, business-verification, or due diligence tools to research applicants and validate business information.
• Strong online research skills, including the ability to identify reliable sources that can supplement approved third-party resources.
• Ability to review and interpret business documentation, regulatory records, transactional information, and credentialing requirements.
• Ability to document findings clearly, maintain accurate records, and make informed recommendations on complex credentialing cases.

We're also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we're happy to support your career development and growth in:

• Experience serving as a subject matter expert or providing day-to-day guidance in the absence of a manager.
• Experience mentoring, coaching, or training team members on processes and best practices.
• Exposure to international credentialing, due diligence, regulatory verification, or business legitimacy reviews.
• Experience participating in projects, process-improvement initiatives, or the development of training materials.

Benefits that support every part of your life:

At TransUnion, we design benefits to help youfeel well, do well, and plan well-from day one.

For Your Health: Enjoyday-one eligibilityfor medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose taxadvantagedHSAandFSAaccounts to make everyday care more affordable.

For Your Protection: We've got your back withcompanypaid basic life and AD&D, optionalvoluntary life and AD&Dfor you and your family, andshort and longterm disability. You can also opt into alegal plan,pet insurance, andtravel accident coverage.

For Your Family: Fromadoption assistance and fertility planning coveragetocaregiver support, we're here for every chapter. AccessDependent Care FSA for possibility of an employer match, a complimentaryCare@Workmembership, andup to 12 weeks of paid parental leavewith eligibility for a thoughtful, gradual return.

For Your Future: Build toward what's next with our401(k) with employer matchandEmployee Stock Purchase Plan (ESPP). Tapfinancial wellness resources,career coaching, and optionallongterm care insuranceto plan confidently.

For You: Grow and recharge withtuition reimbursement,flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employeediscounts,charitable gift matching, andpaid volunteer time off, plus corporate volunteer events that make it easy to give back.

For Your Wellness: Access24/7 supportincluding professionaltherapy,coaching, and emotional wellbeing programs alongside guided meditation and resources that supportphysical, mental, social, and financial wellness.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans' Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion's Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting ERCoE@transunion.com.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

TransUnion complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company's reputation are also essential expectations of this position.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver's seat of their professional development- while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that's why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good - you'll work with great people, pioneering products and cutting-edge technology.

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