INFORMATION TECHNOLOGY TECHNICIAN I

JOB TITLE: IT TECHNICIAN

DEPARTMENT: IT

REPORTS TO: SENIOR IT & SYSTEMS MANAGER

CLASSIFICATION: EXEMPT

LOCATION: HOLLYWOOD, MD

STATUS: FULL TIME

JOB SUMMARY:

We are seeking a motivated and detail-oriented IT Specialist to join our team. This entry-level role is ideal for someone looking to grow their career in IT while supporting day-to-day operations and assisting the IT Manager. The successful candidate will provide technical support for workstation setup, maintenance, and troubleshooting across the organization

DUTIES/RESPONSIBILITIES:

• Assist with the setup, configuration, and deployment of workstations, laptops, and peripheral devices.
• Provide first-level technical support to end users, resolving hardware, software, and connectivity issues.
• Troubleshoot and escalate complex issues to the IT Manager or appropriate support channels.
• Maintain inventory of IT equipment and ensure proper documentation of assets.
• Support onboarding and offboarding processes by preparing and recovering IT equipment.
• Perform routine maintenance tasks such as software updates, antivirus checks, and system backups.
• Collaborate with the IT Manager on infrastructure projects and system upgrades.
• Ensure compliance with company IT policies and security protocols.

• Provide support for conference room technology and remote access tools.
• Perform other duties as are necessary and/or required.

REQUIRED QUALIFICATIONS:

• Associate degree or technical certification in Information Technology, Computer Science, or related field (or equivalent experience) and 0-2 years of experience
• Ability to obtain and maintain a security clearance
• Basic understanding of Windows OS, Microsoft Office Suite, and common IT hardware.
• Strong problem-solving skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt in a fast-paced environment.

PREFERRED QUALIFICATIONS:

• Experience with ticketing systems and remote support tools.
• Familiarity with Active Directory and basic networking concepts.
• Exposure to cybersecurity best practices.

PHYSICAL REQUIREMENTS:

• Ability to traverse manufacturing facility.