Contracts and Bid Coordinator/ Administrative Assistant I/ Sales Support Coordinator

We are seeking a detail-oriented and customer-focused Sales Support Coordinator / Contracts and Bid Coordinator to provide direct support to Contracts and Bid Specialists. This role is responsible for assisting with contract administration, bid management, customer support, account setup, pricing implementation, and business development activities. The ideal candidate will possess strong organizational skills, excellent communication abilities, and experience supporting sales operations in a fast-paced environment.

This position works closely with customers and internal departments to ensure timely execution of contracts, accurate pricing, order management, and exceptional customer service.

• Provide daily support to assigned Contracts and Bid Specialists.
• Assist with customer inquiries related to:
  
  
  
  • Special orders
  • Credits and returns
  • Transportation and delivery issues
  • Product concerns
  • Pickup requests
  
  
  
  
• Monitor customer orders prior to cutoff times to ensure accuracy and fulfillment.
• Track orders and provide status updates to customers and internal stakeholders.
• Manage proprietary item requests (MUPA).
• Provide Clinet 360 support and troubleshooting.

• Create and maintain customer Order Guides.
• Perform chart maintenance and pricing updates.
• Process new item requests and Limited Time Offer (LTO) submissions to merchandising teams.
• Support new customer account setup and onboarding activities.
• Manage inventory reporting and related administrative tasks.

• Coordinate and schedule customer visits and meetings.
• Support menu reviews and product evaluations.
• Arrange new product sampling, broker visits, and customer demonstrations.
• Conduct market research and analyze industry trends.
• Assist with business development initiatives and customer retention efforts.

• Facilitate customer onboarding and account implementation.
• Provide training and support for customer systems and ordering processes.
• Ensure customers understand pricing agreements, contract requirements, and available services.

• Partner with internal departments including Sales, Merchandising, Operations, Transportation, and Customer Service.
• Support implementation and maintenance of contractual pricing agreements.
• Ensure compliance with contractual requirements and company policies.

• High School Diploma or equivalent required.

• Minimum 1 year of experience supporting an Account Executive, Customer Service Representative (CSR), or related sales support role.
• Experience in foodservice, distribution, hospitality, or related industries preferred.
• Previous experience with contract administration, bid support, customer service, or sales operations is a plus.

• 1-2 years of foodservice sales experience.
• Restaurant management, culinary, or chef-related experience.
• Exposure to pricing, customer onboarding, or account management.

• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Customer-focused with the ability to build positive relationships.
• Sound judgment and problem-solving skills.
• Self-starter who can work independently and as part of a team.
• Strong data entry and administrative skills.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Office Suite, including:
  
  
  
  • Microsoft Excel (required)
  • Outlook
  • Word
  • Teams
  
  
  
  
• Ability to work effectively in a fast-paced environment.

Candidates with experience in any of the following areas are highly encouraged to apply:

• Sales Support
• Contract Administration
• Bid Management
• Foodservice Distribution
• Customer Service
• Account Coordination
• Restaurant Operations
• Hospitality Management
• Inventory Reporting
• Business Development Support

This position is fully on-site and requires regular interaction with customers and cross-functional internal teams. The successful candidate will play a key role in supporting sales operations, maintaining customer satisfaction, and driving overall business success.