Youth Program Mentor Coordinator

THE SALVATION ARMY

North and Central Illinois Division

JOB DESCRIPTION

JOB TITLE: Youth Program Mentor Coordinator

LOCATION/DEPT: Peoria Citadel

REPORTS TO: Youth Director

PEOPLE MANAGER: No

FLSA CATEGORY: Non-Exempt, Hourly, Full time

PAY GRADE: 204

PAY RATE: $18.79-$22.54

WHO WE ARE

At The Salvation Army, we are dedicated to "Doing the Most Good". We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors. We do this through programs designed to combat homelessness and hunger, provide safe spaces for youth after school and on the weekends, achieve and maintain sobriety, and give hope to the hopeless. The Salvation Army North and Central Illinois Division provides these services to people in need.

JOB SUMMARY

Oversee the development and implementation of the youth mentoring program, which matches adult volunteer mentors with youth in a one-to-one relationship. Ensures program quality and performance related to recruiting, screening, matching, monitoring, and closing the relationship with the mentor and mentee, and the mentor program coordinator communicates with the mentor, parent/guardian and mentee throughout the relationship.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Mentor & Mentee Recruitment & Onboarding (Approximately 40% Time)

The Mentoring Program Coordinator will advance the systems and manage the implementation of the mentoring program's mentor and mentee recruitment and onboarding processes with an emphasis on:

• Enhancing and overseeing the implementation of an ongoing mentor recruitment plan including the development of annual recruitment and quarterly activity plans, development and distribution of program marketing materials, presentations to targeted organizations and ensuring a presence at key community events
• Ensuring timely response and support to mentor, mentee and parent/guardian inquiries and concerns throughout the recruitment and onboarding process
• Implementing program policies and procedures for the mentor and mentee screening ensuring the safety and confidentiality of program participants
• Administering mentor, mentee and parent/guardian orientation, trainings and matching activities that align with the mentoring program manual and help to advance the program outcomes for mentees

Mentor & Mentee Monitoring and Support (Approximately 40% Time)

To ensure the success of the relationship, achievement of program outcomes and retention of mentors and mentees the mentoring program coordinator will:

• Supervise the participation of mentors and mentees in the mentoring program
• Manage the planning and implementation of mentor and mentee group events and activities that include capacity building opportunities for mentors
• Plan and implement retention strategies and recognition activities for program participants
• Implements a regular check-in schedule with mentors, mentees and parents/guardians.
• Coordinates the administration of program evaluation activities for the mentoring program and guides relationship closure

Program and Organizational Development (Approximately 20% Time)

To advance the development, implementation, and integration of the mentoring program within the community, the mentoring program coordinator will:

• Develop and manage relationships with schools, corporations, and community-based organizations to support mentor and mentee recruitment and program implementation
• Build a strong working relationship with staff, volunteers, and committee members
• Maintain and update the program's policy, procedure and program manual as needed
• Attend conferences and trainings to increase knowledge of research and evidence-based practices in mentoring, youth development and volunteer management
• Complete other duties and support other departments and initiatives as needed
• When needed, support the Youth Center programming in the absence of the Youth Center Director.

Administrative Expectations

• Successfully satisfy the training requirements associated to the position and as required by The Salvation Army.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES

Education:

Bachelor's degree in human services, business management or related degree preferred; significant related experience may be considered in lieu of a degree.

Experience:

Three years of experience in developing and leading mentoring, youth development, and/or volunteer programing is highly desired.

Skills/Abilities

• Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member.
• Close attention to detail and a high level of confidentiality
• Ability to multi-task several projects concurrently
• Must have an interest and ability to work with people of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
• Ability to establish and implement policies and procedures.
• Demonstrated awareness of budget resources and cost control, as well as planning and administering budgets.
• Proficiency in computer software applications, including demonstrated experience in using email, MS Office applications.

JOB LIMITATIONS

• This individual will only commit resources of The Salvation Army that have been allocated or approved.
• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position. The individual will keep the designated Supervisor informed of all critical issues relating to their area of responsibility.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• This position may be required to do light to moderate physical work. Sometimes heavier.
• To successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment including a PC and potentially make public presentations/interactions.
• The work environment for this position includes an youth center and office environment with a low to moderate noise level.
• This individual must be able to travel to meet the needs of the position. A valid MVR is required.

REPORTING RELATIONSHIPS

• This position reports to the Corps Administrator.
• In context related to this position's duties, this individual will interact with a wide range of contacts both internal and external. In these contacts he/she will act as a representative of The Salvation Army and its mission.

COMPETENCIES

• Maintain a positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors.
• Resolve conflicts in a positive manner.
• Treat staff, clients, and visitors with courtesy.
• Respect others' property and person.
• Use professional and appropriate communication to and about co-workers, supervisors and subordinates.
• Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.

PERFORMANCE MEASURES

• This individual will be evaluated on how effectively the outcomes of this position are achieved. Timeliness and accuracy of accomplishing assigned goals will be reviewed. An evaluation of how effective service is provided. Performance will also be determined by outcome information provided during weekly staff meetings and monthly reports.

POSITION LIMITATIONS

• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.