Outbound Telesales Representative

Join a global technology leader, partnered with Aquent, that stands at the forefront of innovation, actively shaping the future of technology. This is an incredible opportunity to make a tangible difference, where your contributions directly impact customer satisfaction and operational excellence, playing a pivotal role in the ongoing success of how customers experience support and how sales teams efficiently manage opportunities.

Are you a customer experience champion with a keen eye for operational efficiency? We are thrilled to invite an enthusiastic individual to step into a high-impact operational support role, acting as a crucial liaison between customers and sales teams. This pivotal, non-quota-carrying position is your chance to deliver exceptional service and streamline processes, directly contributing to customer success and seamless business operations. You will be instrumental in ensuring every customer interaction is positive and every operational workflow is optimized, making a tangible impact on the efficiency and satisfaction of both customers and internal teams.

What You'll Do

• Manage the end-to-end lifecycle of customer support and warranty requests, including intake, coordination, documentation, routing, and timely generation of service tickets. You will own follow-up through resolution and proactively escalate stalled or high-risk cases, providing clear summaries of issues, actions taken, and next steps.
• Triage and route smaller opportunities for commercial products to the appropriate fulfillment channels, ensuring seamless handoffs and tracking exceptions and outcomes for continuous improvement.
• Maintain comprehensive trackers for all cases, warranty requests, service tickets, escalations, and referrals. You will generate insightful reports on volume, status, aging, resolution, and escalation themes, while also documenting repeatable workflows and identifying opportunities for efficiency gains.

Must-Have Qualifications

• Strong case-management and customer service skills, coupled with exceptional organization, follow-through, and clear communication abilities when interacting with customers, partners, and senior stakeholders.
• Proven ability to interpret operational data and build actionable reporting.
• Proficiency with Excel, PowerPoint, Copilot, CRM/case-management tools, and collaboration platforms.
• 5-7 years of experience in customer support, sales operations, account coordination, or program operations (or equivalent).
• Experience with commercial devices, warranty processes, SMB customers, or channel sales.
• Bachelor's degree in marketing or equivalent training required.