Supervisor- Emergency Transport-Prince William Medical Center

Supervisor -Emergency Transport

Job Code: SU2000
Full Time Days/Mid-shifts

FLSA Status: Non -Exempt

About Us

We are welcoming a new era in healthcare where achieving good health is just the beginning. AtUVACommunity Health, we believe in caring for the whole person by getting to know - and making connections with - our patients. By combining the talent andexpertiseof our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience.

As aUVACommunity Healthteam member, you will have a voice in patient care decisions, support the most advanced medicaltechnologiesand feela strong senseof satisfaction from making a difference in people's lives every day.

Job Summary

The Supervisor, Emergency Transport provides day-to-day operational and clinical oversight of ambulance and patient transport servicesfor assigned site specific areas.

This roleis responsible forensuring safe, efficient, and high-quality transport operations, supporting patient flow, andmaintainingalignment with system-wide standardsestablishedby the Senior Manager. The Supervisor serves as the frontline leader for transport teams, ensuringappropriate staffing, regulatory compliance, and real-time problem-solving to support Emergency Department throughput and interfacilitytransfers.

Competencies

Operational Oversight (Day-to-Day Management)

Oversees daily ambulance and transport operations across PWMC and HAMC, ensuringappropriate coverageand deployment.

Coordinates staffing assignments, schedules, and real-time adjustments to meet patient demand and throughput needs.

Monitors transport requests, prioritization, and turnaround times tooptimizeefficiency and patient flow.

Serves as the primary point of contact for operational issues, escalation, and incident response.

Collaborates closely with ED leadership, nursing supervisors, and bed management to support patient movement.

Clinical & Quality Oversight

Ensures delivery of safe, high-quality, evidence-based care in alignment with established EMS protocols.

Conducts real-time rounding and observation of staff to ensure adherence to clinical standards and best practices.

Participates in quality audits, chart reviews, and performance improvement initiatives.

Identifiestrends, safety concerns, and opportunities for improvement, escalating asappropriate.

Maintains clinical competency andparticipatesin frontline care as needed.

Staff Leadership & Development

Provides direct supervision, coaching, and support to EMTs and paramedics across both sites.

Assistswith recruitment, onboarding, and orientation of new hires.

Conducts performance evaluations, provides feedback, and addresses performance concerns.

Supports ongoing competency validation, certifications, and continuing education.

Promotes a culture of accountability, teamwork, and service excellence.

Standardization & System Alignment

Implements system-wide policies, procedures, and protocols across assigned sights.

Ensuresconsistency in operations, documentation, and clinical practice between sites.

Supportsrolloutof new initiatives, equipment, and process improvements.

Provides feedback to Senior Manager on operational challenges and opportunities for standardization.

Regulatory & Compliance

Ensurescompliance with all EMS regulations, organizational policies, and accreditation standards.

Maintains readiness for audits and inspections.

Overseesvehicle readiness, safety checks, and equipment compliance.

Ensures staff certifications, licensure, and documentation are current and compliant.

Resource & Equipment Management

Monitors andmaintainsappropriate inventorylevels for transport equipment and supplies.

Oversees ambulance readiness, restocking, and cleanliness.

Coordinates with vendors and leadership for equipment needs and repairs.

Supports fleet management activities in coordination with system leadership.

Communication & Collaboration

Serves as a liaison between frontline staff and leadership.

Facilitates effective communication across EDs, nursing, and ancillary departments.

Participates in local committees, huddles, and operational meetings.

Escalates critical issues and provides situational updates to the Senior Manager.

The incumbent may be asked to performadditionalduties as assigned.

Qualifications

Education:

High School Diploma or GED-Required

Associate'sorBachelor's degree in Healthcare Administration, EMS Management, or related fields preferred.

Experience:

3-5 years of experience as a Paramedic

Previousleadership experience preferred

Experience in hospital based or high-volume EMS systems preferred

3-5 years of work experience as aclearedParamedicwith ina high-volumehospital-basedEMS system, 911 agency, inter-facility, transport agency or equivalent preferred.Specialty Care Transport or Critical Care Transport experiencepreferred.Previousleadershipexperiencepreferred. Refer to the Life Support Training Policy foradditionaldetails.

Licensure:

Virginia Paramedic certification. American Heart Association BLS/ACLS/PALS Certifications. Emergency Vehicle Operators Course (EVOC II). Valid Driver's License - must produce acceptable DMV driving record.

Additional Skills/Requirements Required:

Must remain calm and organized in emergent situations. Must be available for rotating shifts asrequired. Must havekeensense of responsibility, ability to make decisions, and work independently.Musthave good judgment.Musthave basic computer knowledge. Must be able to communicate effectively in English, both verbally and in writing. Must be able to interact effectively with the public.Perform IV/IO access;operateand maintain medication infusion pumps in both the ER and transport setting; perform orotracheal intubation;operatemechanical ventilators and high-flow airway devices; andmonitorand maintain blood products and arteriallines.Operate underRivanna-Rappahannock EMS Council'sCurrent Protocolsand department specific protocols to include special MD orders.

Physical Demands

Medium to Heavy Physical Demand: The job requires constant standing,frequentlywalking, and bending/stooping. Proficientcommunicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull 100 lbs. For any weight over 35 lbs., use Safe Handling Equipment. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Community Health.

Other

May require the use of safety equipment, such as HEPA mask, for infection prevention:Yes

On call responsibilities as directed:Yes

Ability to travel between campus buildings, remote facilities, and out of town as needed:Yes

The base compensation range for this role is $31.82 - $48.16 hourly.

Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education. Please note that the pay range does not include any applicable incentive compensation programs such as shift differentials, clinical ladders, and other incentives that may be available for those in eligible positions.