Senior Commercial General Liability Property Damage Claims Adjuster

Company

Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.

Job Description

Any employee, in any Clearbrook office, can apply for this opportunity and stay in their current location.

Summary:

We are looking for a highly capable Senior General Property Damages Claims Adjuster to join our team and work from our Omaha office. Alternatively, this position can be filled to work from our New York City office. This individual will report to the General Property Damages Claims Manager who works in the New York office. This roleadjudicatesmoderately complex commercial general liability property damages claims and provides superb results for our clients.

This is a 100%in-office position. Candidates must be able to work on-site at a designated company office during standard business hours.

Essential Responsibilities:

• Workingunder limited technical direction and within broad limits and authority,adjudicatemoderately complex commercial generalliabilityproperty damage claims, potentially with significant impact on departmental results.
• Solving difficultproblems thatrequires an understanding of a broader set of issues.
• Reporting to senior management and underwriters onclaimstrends and developments.
• Analyzing claims forms, policies and endorsements, client instructions, and other records todeterminewhether the loss falls within the policy coverage.
• Investigating claims promptly and thoroughly, including interviewing all involved parties.
• Managing claims in litigation
• Managing diarytimelyand complete tasks to ensure that cases move to the best financial outcome andtimelyresolution.
• Creates and reviews reserves in line with market and Argo's reserving policy
• Identifyingloss drivers and claims trends to reduce claims frequency and severity through data analysis and improved claim management
• Identifying, assigning, and coordinating the assignment and coordination ofexpertiseresources toassistin case resolution.
• Preparing reports for file documentation
• Applying creative solutions which result in the best financial outcome.
• Negotiates ina timelyand effective manner to provide cost effective solutions for the company and its customers withinownlimits using a range of negotiation styles.
• Processing mail and prioritizing workload.
• Completing telephone calls and written correspondence to/from various parties (insured, claimant, etc.).
• Having an appreciation and passion for strong claim management.
  

Qualifications / Experience Required:

• An advanced knowledge of commercial general liability property damage claims typicallyacquiredthrough:
  • Licensed Claims Examiner (Based on state) Must be licensed or have ability to quickly obtain a license in eachjurisdictionrequiring a license toadjudicatefirst party claims within 120 Days.A NY State license is needed.In addition, the quickest way to obtain other state licenses would be to obtain a license in FL, GA, or TX as most states will offer reciprocal licenses from one of these three states.
  • Bachelor'sdegree from an accredited universityrequired.Two or more insurance designations or fouradditionalyears of related experienceadjudicatinggeneralliabilityproperty damage beyond the minimum experiencerequiredabove may be substituted in lieu of a degree.
  • A minimum of five years' experienceadjudicatingcommercial generalliabilityproperty damage claims.
  • Working knowledge of Guidewire ClaimsCenter and ImageRight strongly preferred.
• Must work independently anddemonstratethe ability to exercise sound judgment with respect to matters of significance.
• Must have excellent communication skills and the ability to build lasting relationships.
• Excellent evaluation and strategic skillsrequired.
• Strong claim negotiation skillsa must.Ability to takeproactiveand pragmatic approach to negotiation.
• Mustpossessa strong customer focus.
• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
• Ability to articulate the financial value of your work at multiple responsibility levels inside our clients' business which may include CEO.
• Ability to regularly exercise discretion and independent judgment with respect to matters of significance.
• Demonstrates inner strength. Has the courage to do the right thing anddemonstratesit on a daily basis.
• A strong focus on execution in getting things done right.Proven ability to consistently produce and deliver expected results to all stakeholders by:
  • Finding a way to achieve success through adversity.
  • Being solution (not problem) focused
  • Thinking with a global mindset first.
• Client focus - the ability to effectivelydeterminespecific client needs and to provide value added solutions.
• Successful traits (flexibility, ability to thrive in change, being resourceful on your own)necessaryto work in afast pacedenvironment that is evolving constantly.
• Ability to develop andmaintainproductive relationships with clients, businesspartnersand organizational peers with a focus ontimelyand meaningful exchanges of information.
• Exhibit natural and intellectual curiosityin order toconsistently explore and consider all options and is not governed by conventional thinking.
• Useslistening and questioning techniques to effectively gather information from insureds and claimants.
• Demonstrates an understanding of mechanisms available for resolvingclaimssettlement disputes (e.g.arbitration and mediation) and when these are used.
• Proficient in MS Office Suite and other business-related software.
• Polished and professional written and verbal communication skills.
• The ability to read and write English fluently isrequired.
• Mustdemonstratea desire for continued professional development through continuing education and self-development opportunities.

About Working in Claims at Argo Group

• Argo Group does not treat our claims or our claims professionals as a commodity.The work we offer is challenging, diverse, and impactful.
• Adjusters are empowered with broad authority and encouraged to develop creative, individualized solutions for each case.
• We have a very flat organizational structure, enabling our employeeshavemore interaction with our senior management team, especially when it relates to reviewing large losses.
• Our entire claims team works in a collaborative nature to expeditiously resolve claims.We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas.
• We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.

PLEASE NOTE:

Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.

If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.

Benefits and Compensation

We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

Core Values

At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we aspire to be - guiding how we work, how we lead and how we succeed.