Student Service Counselor

Job Summary

Drexel Central is a student's one-stop solutions center for issues related to financial aid, registration, billing, and student records. The Student Service Counselor is a frontline representative responsible for assisting students and their families with these questions through email, telephone, and in-person contact using a proactive, service-friendly, and professional approach.

This is a hybrid, working in person 3 days a week.

Essential Functions

• Provide outstanding customer service to students and families.
• Assist students with finding appropriate solutions to any and all financial aid, registration and billing needs.
• Appropriately link students to other services on campus.
• Interact and serve university constituencies outside of Drexel Central while providing superlative customer service to them.
• Maintain knowledge of current university, state, and federal policies, procedures and deadlines associated with Drexel Central functions.
• Collect and review documents for accuracy and completeness.
• Participate in outreach activities as assigned including nights and weekends (both Saturday and Sunday).
• Communicates with and addresses the needs of clients and guests in a prompt, cordial and professional manner.
• Use university resources in a responsible manner and according to university policies and guidelines.
• Demonstrates an understanding of Drexel's Code of Conduct, HR policies, and commitment to integrity and ethical behavior.
• Follow through on commitments to clients and completing assigned duties.
• Comply with all state and federal regulations regarding the access of systems and release of data.
• Perform other duties as assigned.

Required Qualifications

• Minimum of a Bachelor's Degree or the equivalent combination of education and work experience. (Please review the Equivalency Chart for additional information.)
• Minimum of 6 months of higher education experience.
• Strong customer service skills alongside a strong desire to help students and problem-solve.
• Ability to thrive in a fast paced and detail-oriented environment.
• Strong communication skills.
• Ability to interpret and communicate university, state, and federal policies as they relate to financial aid, registration, and billing functions.
• Strong arithmetic and analytical skills.
• Ability to work independently and demonstrate initiative.
• Ability to work evenings and weekends a few times a year as needed.
• Interest in working in higher education and working with students, families, and related constituent organizations.

Preferred Qualifications

• Familiarity with computers and competency in navigating and performing data entry in a Microsoft Windows system.
• Experience using Banner.

Location

• Hybrid/Flexible Work Arrangement

Additional Information
This position is classified as Exempt, grade I. Compensation for this grade ranges from $45,330 - $68,000 per year. Please note that the offered rate for this position will vary based on the successful candidate's qualifications and experience, department budget, and an internal equity review.

Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexel's compensation framework. For information about benefits, please review Drexel's Benefits Brochure.

Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.

A review of applicants will begin once a suitable candidate pool is identified.

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