Admissions and Operations Sr. Professional - Online Programs

The Division of Continuing Education and Professional Studies at CU Boulder provides quality, innovative, lifelong learning opportunities for a diverse student population by extending the educational resources of the university to the Boulder community, the state of Colorado, and beyond.

Recruitment Strategy and Operations:

• Develop and implement the strategy for online student recruitment and admissions to continue growing online programs.
• Provide a high touch approach to prospective student engagement by using known standard methodologies in recruitment and admissions support, in a timely and consistent manner.
• Identify new opportunities to create a replenishable and diverse applicant pool and scale enrollment in required online programs.
• Provide proactive and personalized engagement with prospective and newly admitted students, including nurturing leads, responding to inquiries, providing program information, assisting with the application and enrollment processes, connecting to academic and student support services, facilitating timely and effective interventions to resolve concerns or barriers, and assisting with successful matriculation to University's online programs.
• Conduct one-on-one meetings and communications via phone, video, text, and email with prospective students to provide a high-level of personalized service.
• Manage program email inboxes by providing timely and customized responses to prospective student questions and inquiries.
• Plan, manage and co-lead recruitment and networking events (virtual and in-person), including open houses, Q&A sessions, webinars, information sessions, participation in trade shows and conferences, etc.
• Plan and manage the application process for assigned programs and other online programs, as needed.
• Identify and manage relationships with external entities for recruitment purposes, including other universities and private, public, and non-profit sector organizations.
• Manage online student recruitment efforts to help create a program and culture that appeals to a diverse pool of applicants.
• Track key performance metrics and evaluate success of recruitment and admissions efforts over time, taking into consideration the globalization and flexible nature of online programs.

Student Enrollment Engagement and Communications:

• Liaise with program staff and CE Marketing to collaborate on the development of and implementation of comprehensive communication strategy for prospective online students.
• Deploy and manage prospective student communications, including email nurturing campaigns.
• In collaboration with CE Marketing and other CE and University units, implement highly effective external communication campaigns for online student audiences.
• Build and nurture industry partnerships to benefit prospective students.
• Liaise with other CU units, including International Admissions, Veteran and Military Affairs, Financial Aid Office, etc., as needed, in order to support prospective students.
• Assist with the identification of potential industry, community, and non-profit organization partners to contribute to create new pipelines for prospective students.

Program Operations Support:

• Identify challenges, weaknesses, and trouble spots, make recommendations for program growth and improvement, including new policies, resolutions, strategic foresight and other innovations with a specific commitment to growing enrollment and increasing diversity within the program.
• Manage and track enrollment and engagement statistics for assigned programs.
• Represent assigned academic programs at meetings, serve on CE or University committees, assist with special events and projects, etc.
• Participate in staff development activities, including appropriate University workshops, conferences and programs, and state and national professional organizations.

Professional Development and Unit Support:

• Attend CE and subunit meetings.
• Actively engage in CE-wide committees.
• Regularly seek out and attend professional development opportunities, specific to supporting online students.
• Perform other duties as assigned by supervisor or partnering departments/units.

• The typical schedule for this position is Monday-Friday, 8:00 AM - 5:00 PM, with occasional irregular hours (i.e., an occasional evening or weekend).
• Position is expected to be hybrid, with 2-3 days/week in the office.

The annual salary range for these full-time positions is $62,400 - 68,000.

At the University of Colorado Boulder, we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County's largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. Explore additional perks and programs through the CU Advantage program.

• Graduation from an accredited college or university with a bachelor's degree in a field related to this position.
• 3 years of related professional experience, preferably in higher education, admissions and recruitment, program management, advising, student success, career services, or similar roles.

• Demonstrated ability to work as a team member and within a collaborative work environment.
• Experience working with online students and programs.
• Knowledge of the inquiry, decision-making, and commitment cycle of nontraditional students.
• Excellent interpersonal and relationship-building skills, with the ability to communicate effectively at all levels of the organization.
• Excellent public speaking and presentation skills, including mastery of online presentation skills.
• Exceptional organizational, planning, analytical, and technical skills with keen attention to detail.
• Ability to build and foster relationships with prospective students or clients, and the administrative staff who support them.
• Sensitivity to and appreciation of cultural, political, and geographical differences with ability to work well with faculty, staff and students of diverse backgrounds.

• Experience working with non-traditional or online student populations.
• Master's degree in a preferred field such as Student Affairs, Higher Education,
• Computer Science, STEM or another related field.
• Knowledge of Computer Science Education and its related Professional Pathways.
• Experience in a customer-facing role.
• Experience working with a CRM (Client Relationship Management) System.
• Experience working in a fast-paced environment, supporting diverse clients/students.
• Experience developing online enrollment processes, support services and standard methodologies.