Clinical Services Coordinator

Monday - Friday; 8am - 5pm

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

This position is not eligible for H-1B sponsorship.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

The UNC Adams School of Dentistry Office of Clinical Operations is responsible for overseeing patient care, providing quality assurance, maintaining infection control, administering regulatory compliance and preserving fiscal stability. The Office of Clinical Operations is an integral part of the School and their primary mission is to provide the highest quality education and training to students and to provide the highest quality dental treatment available for patients.

The primary purpose of the Clinical Services Coordinator position is to provide programmatic, operational, and supervisory oversight for designated clinical support services within the UNC Adams School of Dentistry. The position is responsible for coordinating and administering multiple components of Clinical Operations, including patient records, clinical compliance support, interpreter services, dental assistant operations, dental unit waterline monitoring and testing, clinical incident response, and operational support for after-hours student clinical activities.

The position provides direct supervision to the Clinical Services Team, establishing work priorities, coordinating activities across functional areas, monitoring operational effectiveness, addressing escalated issues, and supporting employee performance and accountability. The position works collaboratively with Clinical Operations leadership, supervisors, faculty, staff, and other School partners to ensure clinical support services are coordinated effectively and operate in accordance with established University, School, and clinical requirements.

The position exercises independent judgment and delegated authority in the administration of assigned clinical operations and processes, including evaluating operational and compliance-related issues, determining appropriate courses of action within established authority, coordinating responses to clinical incidents, monitoring waterline testing and compliance activities, and making operational decisions necessary to address identified concerns. This includes authority to restrict use of individual chairs or operatories when waterline concerns warrant action and to coordinate appropriate operational responses. Matters requiring broader clinical, organizational, personnel, or policy authority are escalated to Clinical Operations leadership.

The position also assesses clinical support workflows and operational needs, identifies gaps or recurring issues, and recommends and implements approved changes to procedures, workflows, work assignments, and operational practices to improve effectiveness, compliance, and continuity of clinical operations. The position serves as a resource regarding assigned Clinical Operations processes and facilitates communication and coordination among the functional areas under its oversight.

Bachelor's degree and one year of experience related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.