Inside Sales Engineer

As an Inside Sales Engineer, your mission is to support the growth of our Spare Parts and Oils business across North America. This role is responsible for proactively engaging existing and prospective customers to identify opportunities for replacement parts, preventative maintenance kits, lubricants, consumables, and other aftermarket products that support the reliability and performance of Edwards vacuum equipment.

The ideal candidate is a proactive sales hunter who leverages CRM tools, Power BI dashboards, installed base data, purchasing history, and customer insights to generate demand, increase quotation activity, recover lost business, and drive revenue growth. Working closely with Sales Engineers, Customer Care, and Service Operations teams, this individual will uncover opportunities within existing and inactive accounts while building strong customer relationships and delivering exceptional service.

Key Responsibilities:

Sales Development & Customer Engagement

• Conduct proactive outbound sales activities to existing customers, inactive accounts, lost customers, and installed-base accounts.
• Generate and follow up on quotations for spare parts, oils, maintenance kits, consumable products, and related aftermarket solutions.
• Identify opportunities to increase spare parts and lubricant sales through proactive account engagement and consultative selling.
• Promote genuine Edwards replacement parts and oils to maximize equipment performance, reliability, and uptime.
• Develop customer relationships by understanding equipment usage, maintenance practices, and operational requirements.
• Qualify inbound and outbound leads and identify sales opportunities within assigned territories.
• Execute call campaigns targeting quote follow-up, lost customers, aging opportunities, and installed base growth initiatives.
• Support customer retention efforts through regular account contact and proactive recommendation of replacement products.

Business Development & Analytics

• Utilize CRM tools, Power BI dashboards, purchasing history, and installed base data to identify sales opportunities and growth potential.
• Analyze customer purchasing trends and identify opportunities for increased product penetration.
• Reactivate dormant accounts and recover lost share from competitors.
• Maintain accurate opportunity, quotation, and customer engagement records within CRM systems.
• Support strategic growth initiatives focused on expanding parts and oils revenue across North America.

Cross-Functional Collaboration

• Partner closely with Regional Sales Engineers, Service Sales personnel, Customer Care, and Service Operations teams to support customer needs.
• Share customer insights and market intelligence to identify growth opportunities.
• Coordinate customer activities across business units to ensure seamless customer experience.
• Provide feedback regarding customer requirements, market trends, and competitive activity.

• Associate's or Bachelor's degree in Business, Engineering, Technical Sales, or a related field, or equivalent experience.
• 2+ years of inside sales, customer service, aftermarket sales, or industrial sales experience.
• Strong communication, negotiation, and relationship-building skills.
• Experience using CRM systems and Microsoft Office applications.
• Ability to analyze sales data and identify business opportunities.
• Self-motivated with a proactive, results-oriented mindset.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to work effectively in a team-oriented environment.
• Must be authorized to work in the United States.

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Customer Center in Sanborn, New York.

Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

No person shall be denied the equal protection of the laws of this state or any subdivision thereof. No person shall, because of race, color, ethnicity, national origin, age, disability, creed [or], religion, or sex, including sexual orientation, gender identity, gender expression, pregnancy, pregnancy outcomes, and reproductive healthcare and autonomy, be subjected to any discrimination in [his or her] their civil rights by any other person or by any firm, corporation, or institution, or by the state or any agency or subdivision of the state, pursuant to law.
Edwards is a global leader of vacuum and abatement systems. We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life, working in partnership with our customers and continually setting new standards. With over 150 years of rich heritage, Edwards is the partner of choice for tens of thousands of customers in critical applications around the world. Vacuum is required in diverse sectors, from the generation of power to the production of steel, to the challenging environments of space simulation and high energy physics research.

At Edwards, we believe there is always a better way. Our employees are full of ideas. When looking to add a new team member, we are looking for someone that can appreciate what the Edwards Team has done and bring their new ideas and perspective to enhance where we can go. At Edwards you get to be part of something big; we work globally, but also get the opportunity make a difference locally in our own discipline. We work hard to attract, motivate, develop and retain the best talent from the diversity of people across the globe. Our vision to be First in Mind, First in Choice relies on this strategy. We are an Equal Opportunity Employer.

For more information about Edwards visit our website: www.edwardsvacuum.com

A division of Atlas Copco

Base Salary Range: $62,500.00 - 66,000.00 annually. Salary is based on location average. Final salary may vary based on factors such as geographic location, experience, job-related skills, internal peer equity, etc.

Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.