Commercial Specialized Servicing Associate - Lending Operations

SUMMARY:

Responsible forinput ofnew Warehouse Lending loans and paydowns, processing Dealer Floor Plan transactions, answering phone calls and performing maintenance requests. Works with both bought and sold participation loans, processes payments accordingly.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilityrequired. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Inputs new Warehouse Lending loans into the Banking core system.

Advances Dealer Floor Plan lines based on requests from dealers.

Verifies proper payment and payoff.Contacts dealer or mortgage warehouse customer with issues.

Postspayments and payoffs to Dealer Floor Plan software and Warehouse Lending loans into the Banking core system.

Performs a quickturn-aroundwith daily processing of wires and FTM.

Maintains communication via email and phone with Mortgage Warehouse Lenders, Floor Plan Dealers and various dealerships and customers throughout the workday.

Downloads,savesand distributes weekly Dealer Floor Pan reports to lenders.

Monitors serviced loan transactions and notifies customers of returned payments.

Posts payments including participation loans per instructions from lead bank.

Processes remittance paperwork for participation loans as lead bank.

Processes incoming and outgoing wires daily.

Provides support and assistance to branches and various departments in the bank, via email or phone.

Posts BHG loan payments and handles the processing activities.

Ensures accurateandtimelyprocessing of commercial loan onboarding and maintenance.

Collaborateswithpeers and leaders effectively.

Demonstrates a willingness to change processes and technological capabilities.

Learnsnew systems and processesin order tostreamline and scale work.

Performs work withincustomer service level expectationsand key vendor processing timelines.

Performs daily work as defined with accuracy.

OTHER REQUIREMENTS:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing.You will also be expected to complete all assigned compliance trainingin a timely manner.

Professional demeanor in appearance, interpersonal relations, workethicand attitude.

Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative andsolutions-oriented manner.

Ability tointeract effectivelywithinteamand with customers they service.

Demonstrated ability to manage priorities and meet critical deadlines as defined.

Strong organizational and prioritization skills.

Team player with a positive outlook.

Willingness to provide a level of service, which will clearly differentiate us from our competitors.

Ability to interact with outside customers when needed

Ability to provide superior service to internal departments

Professional demeanor in appearance, interpersonal relations, workethicand attitude.

Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bankemployeesand bank customers in a collaborative andsolutions orientedmanner.

Ability to be collaborative with co-workers andemployees.

Able to multi-task and function effectively under stressful conditions.

Ability to work in a team environment as well as independently.

Ability to perform detailed work.

Ability tomaintainconfidentiality.

Ability to handle workload pressure and deadlines.

Ability to learn Microsoft products including Word, Excel, and Access.

Ability to understand andutilizebanking industry technology.

High school diploma or general education degree (GED)required

Associates degree preferred.

Experience in banking or other financial institution preferred.