UX Researcher

Job Title: UX Researcher

Location: Remote (Must be based in Central or Eastern Time Zone)

Duration: 6 months with the potential to extend

Pay Rate: $52 - $58/hr

Job Overview

As a User Experience Researcher, you will independently scope and execute custom research across digital assets for our client, a leader in the insurance industry. This role will focus on digital experiences for multiple user groups, which may include customers, agents, adjusters, call center representatives, underwriters, and more. You will partner with software product development teams, comprised of Product Owners, UX Product Designers, UX Content Strategists, business teams, and Information Technology, to understand business objectives, technology capabilities, and to ensure design solutions meet users' needs.

You'll lead exciting new research projects designed to identify the needs and behaviors of users to help build best-in-class experiences for them. You will leverage your deep expertise in user research methods (e.g., usability testing, online surveys, interviews, card sorts, etc.) and Design Thinking and Lean UX methodologies. You will interpret, synthesize, and communicate complex research results in a way to empower business decisions and outcomes.

Key Responsibilities

• Spearhead custom complex research initiatives to define our client's Auto, Property, and Specialty insurance experiences, directly impacting user satisfaction and driving business outcomes.
• Champion the end-users by seamlessly integrating insights from diverse sources, including primary and secondary research, industry news, and operational data.
• Forge high-trust partnerships with colleagues across multiple teams and departments, fostering collaboration and innovation.
• Lead high-visibility research projects, collaborating closely with key stakeholders such as UX, Product Owners, IT, Analytics, and more.
• Lead the objective-setting and discovery process, including user persona development, journey-mapping, and interpretation of user goals.
• Showcase your ability to influence business partners to act on research insights by providing clear, actionable recommendations and relevant business context.
• Communicate findings with clarity and impact, tailoring your message for senior and executive-level stakeholders.
• Embrace diversity of perspective and foster effective collaboration with cross-functional teams to achieve shared goals.

Qualifications

• 5+ years of UX Research experience in a corporate setting, Bachelor's degree in Human Factors, Human-Computer Interaction, Information Design OR Master's degree with 3+ years of relevant experience, Master's preferred
• Track record of direct corporate experience (candidates with exclusively contractor-only work histories will not be considered)
• Ability to work comfortably in Central or Eastern time zones to support morning team meetings
• Expertise in a wide range of qualitative research methods, including usability studies, interviews, focus groups, surveys, card sorts, and heuristic reviews
• Exceptional communication skills, adept at translating data into actionable insights both verbally and in writing
  
• Expertise in data-driven storytelling, transforming raw data into compelling narratives and visualizations
  
• Familiarity with quantitative and qualitative research tools like Qualtrics and UserZoom, as well as UX methodologies such as Design Thinking and Lean UX
  
• Commitment to ongoing learning and staying current with industry techniques and tools
  
• Strong organizational, analytical, critical thinking, and team-building abilities
  
• Proven track record of effective collaboration with cross-functional teams
  
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint)

What Sets You Apart

• Experience in the insurance, financial services, or other highly regulated industry
• Extensive experience with agile planning and development processes, with adaptability to varied team paces
• A track record of independent decision-making with strong business judgment
• Flexibility to adapt and excel in a dynamic environment
• Experience with quantitative research methods
• A commitment to diversity and inclusion, actively embracing and promoting different perspectives

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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