Program Coordinator

Department: Kellogg EMBA Miami
Salary/Grade: EXS/5

Job Summary:

The Kellogg School of Management at Northwestern University is a premier institution for management education. Founded in 1908 and based just outside of Chicago, Kellogg is home to a renowned, research-based faculty and the best and brightest MBA students from around the world.

The Kellogg Executive MBA (EMBA) program is a world leader in executive business education, designed for working professionals from all over the world who earn their MBA on weekends over a period of two years. Our distinctive, rigorous general management curriculum is delivered across campuses in Evanston, IL, Miami, FL, and 5 global partner schools in Canada, China, Germany, Hong Kong, and Israel (Kellogg Global Network). Students come to Kellogg to develop new frameworks for solving tough business problems while broadening their global network and creating lifelong connections.

Reporting to the Associate Director, Student Services, the Program Coordinator is primarily responsible for supporting the academic affairs and student experience for two assigned cohorts of approximately 140 students on the Kellogg Miami campus. The Program Coordinator coordinates with the EMBA team and other cross-functional stakeholders to ensure a smooth and rewarding experience for both faculty and cohort participants during class weekends.

Please note:

This role requires availability for two weekends per month, as well as some evenings. Occasional domestic and international travel as needed.

Specific Responsibilities:

Administration

• Manages day-to-day operations of EMBA Miami cohorts as assigned.
  • In collaboration with the Associate Director, coordinate student orientation, registration, student life, graduation, etc.
  • Engage with cohort participants during class weekends to ensure delivery of world-class educational experience.
  • Collaborates with student committees to plan and execute student experience events.
  • Compiles, distributes, and tracks communications including, but not limited to, weekly schedule emails, timely announcements, onboarding, event RSVPs, surveys, electives, and graduation.
• Manages design and development of program databases; compiles & analyzes data; prepares reports.
• Reviews processes and recommend changes for administrative components of EMBA Miami.
• Acts as liaison between administration, facilities, faculty and Kellogg IT to ensure technology systems support cohort needs by problem-solving any issues that occur.

Evaluation

• Coordinates the collection, analysis & reporting of required information for surveys, review documents, public information documents, etc.
  • Manages the development and maintenance of evaluation processes including metrics and key performance indicators.
• Analyzes evaluation data from instructors, students, participants, etc. to assist in program development and updates.
  • Reviews and analyzes outcome measurements and recommends changes and enhancements to improve program.
• Implements corrective actions required as a result of surveys or other indicators.
  • Collaborates with internal/external partners to implement changes designed to improve/increase program goals.

Events

• Coordinates programming, educational, student, alumni, workshops, meetings, etc. including speakers, agendas, etc.
  • Responsible for large scale and/or complex events and activities including but not limited to, onboarding and orientation, Partners Weekend, elective programming, Global Network week, Graduation, speakers, and various other co-curricular activities and events.
• Ensures that event details including communication, venues, presenters, travel arrangements, materials, refreshments and technology are arranged and completed in an appropriate and timely manner.

Student Support & Academic Affairs

• Completes cohort logistical details such as scheduling, curriculum, facilities, technology, registration, enrollment, audits, etc.
  • Partners with Academic Affairs and Course Support to ensure all books and cohort materials are available to students on campus and in the learning management system.
  • Prepares academic course schedule, monitors course registration and enrollments.
• Advises students regarding admissions, academic, career and development matters.
  • Counsels students regarding alternatives to course requirements.
  • Tracks students through an advising system to support prospective and enrolled cohort participants.
• Organizes new student activities.
• Tracks data entry of grades into CAESAR, assuring faculty completes process by deadline.
  • Gathers student data from various databases to ensure degree requirements are met.

Miscellaneous

Performs other duties as assigned.

Minimum Qualifications:

• Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
• 1 year program/project administration or other relevant experience.

Minimum Competencies: (Skills, knowledge, and abilities.)

• Excellent verbal and written communication skills.
• Strong attention to detail.
• Knowledge of systems, web and internet.
• Proficient with MS Office (Word, Excel, Access, PowerPoint).
• Excellent organizational and interpersonal skills including the ability to work with students, faculty, and staff at all levels individually and as part of a collaborative team.
• Professional demeanor including tact and discretion.
• Understanding of academic culture and higher education program management.

Preferred Qualifications:

• 2-3 years of experience in higher education administration.
• Customer service-oriented experience.

Target hiring range for this position will be $56,000 - $59,500 per year. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.

Benefits:

At Northwestern, we are proud to provide meaningful and competitive benefits. The available benefits package for this position will include health, dental, vision, disability, and life insurance; paid vacation and holidays; paid medical/sick and parental leave; tuition benefits for the employee and dependents; pre-tax and flex spending accounts for commuting and dependent care; generous retirement savings options; and wellness programs. For a comprehensive overview of available benefits, including eligibility details, visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.

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