Branch Manager - Park Rd
 Truliant Federal Credit Union | |
life insurance, flexible benefit account, paid time off, paid holidays, tuition reimbursement, 401(k)
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 United States, North Carolina, Charlotte | |
| 2830 Boyer Street (Show on map) | |
 Sep 01, 2026 | |
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Truliant's mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves. Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do. Why this role matters At Truliant Federal Credit Union, our mission is to improve members' financial lives, and our branches are where that mission comes to life every day. As a Branch Manager, you'll lead the team that helps members feel welcomed, supported, and confident while also driving branch performance and growth. This is a great opportunity for someone who enjoys coaching people, building relationships in the community, and creating a branch experience that makes a meaningful difference for both members and team members. What you'll do In this role, you'll own daily branch leadership, team performance, member experience, and business development. You'll balance hands-on operations with coaching, planning, and partnership-building so your team can deliver strong service, meet goals, and operate with integrity. Day to day, you'll:
Beyond that, your work will include collaborating with internal partners, building connections with local businesses and community organizations, improving how the branch operates, and contributing to the overall success of Truliant's member-focused culture. What you bring We're looking for a branch leader who can combine people leadership, financial services knowledge, sound judgment, and a strong commitment to member service. You'll be most successful here if you are comfortable coaching others, making thoughtful decisions, and staying engaged in both the day-to-day details and the bigger picture of branch growth. This role is a great fit if you have: Required Experience:
Required Skills: * Communicate clearly and professionally in English, both verbally and in writing. * Coach team members, resolve member concerns, manage conflict, and lead through change. * Apply an advanced understanding of credit union operations, financial products, services, delivery systems, policies, procedures, and regulatory banking requirements. * Recognize member relationship opportunities and guide conversations that support members' financial goals. * Interpret financial statements, analyze information, solve problems, and make sound decisions in a goal-oriented branch environment. * Use Microsoft Word and Excel at an intermediate level or higher, stay organized, manage multiple priorities, and complete assignments with minimal supervision. Education/Certifications:
You should also be comfortable working in a branch environment that may include standing, walking, bending, stooping, sitting at a desk for long periods, using a computer, and occasionally lifting or moving up to 10 pounds. What sets you apart You don't need to check every box, but here's what will help you thrive in this role:
What you'll get We believe in supporting our team members both professionally and personally. In this role, you can expect:
Ready to Apply? If you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant! As a member of the Truliant family, you will enjoy the following full time benefits:
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