Service Team Supervisor - A&P

Gulfstream Aerospace
$45.78 - $60.09 per hour.
tuition assistance
United States, Massachusetts, Westfield
7 Char Dr (Show on map)
Sep 01, 2026
Service Team Supervisor - A&Pin GAC Westfield Unique Skills: At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trust, respect, and integrity, we invest in our employees so they can do their best work and achieve success together. Creating and delivering the world's finest aviation experience starts with our people and when our people thrive, so does our mission. This position is for 5th shift (Weekend Nights) - Friday, Saturday and Sunday from 7:00pm-7:30am. The base compensation range for this role is $45.78 - $60.09 per hour. Final compensation for this role will be determined by several factors including but not limited to: minimum and preferred qualifications, knowledge, skills, abilities, education, experience, and location. Gulfstream employees benefit from a total rewards package that includes competitive compensation, comprehensive benefits plans, wellness programs, paid leave and tuition assistance. Our U.S. benefits package includes: Medical, prescription, dental and vision coverage Life and disability insurance Retirement savings plan Employee assistance plan Voluntary programs such as adoption assistance, prepaid legal assistance, home and auto insurance, and accident insurance. Education and Experience Requirements High School Diploma or GED required. 2 years related technical aviation maintenance experience. A&P (FAA Airframe and Powerplant) license required. Position Purpose: Assists Service Team Manager (STM) in managing projects including planning, scheduling, organizing, coordinating, & supervising work/labor hours to meet master schedule. Manages & mentors subordinate personnel ensuring safety & quality of work. Accountable for maintaining the engagement of the team by establishing environment of collaboration, creating a culture of development where employees are supported in seeking growth opportunities, & guiding team to high quality performance. Job Description Principle Duties and Responsibilities: Essential Functions: Ensures accurate, meaningful communication flow between leadership & team to ensure alignment . Delivers timely Progressive Counseling when necessary to maintain safety, compliance, & appropriate behavior amongst team . Conducts regular contribution & development discussions (end-of-year discussions, 1:1) & supports development investment for all team members . Establishes & cascades departmental goals aligned with organizational goals. Communicates performance expectations. Supports entire team to meet department goals . Coordinates with support departments to ensure materials & equipment are available for the department . Ensures work is performed in accordance with the Repair Station Manual, Corporate policies, Site Operating Procedures, FARs, & all other regulatory mandates. Performs daily safety audits to drive & promote site safety goals/initiatives . Manages workflow to ensure customer outdates are met. Closes the loop with STM on team feedback & communications with customers . Actively manages project estimates, communicates/elevates new squawks & related new labor estimates to STM . Serves as the back up to the STM for communication to customer regarding work complete, including discrepancies & estimates (off-shift Supervisor serves as the primary customer point of contact) . Off-shift Supervisor serves as main contact for hangar or weather-related emergencies, injuries, and/or aircraft damage, serves as the MAZE for hangar evacuations, identifies and helps resolve necessary facility repairs . Reviews daily job charging. Reviews/controls hours of technicians & leads . Additional Functions: If required, resolves warranty claim issues with Aircraft/Engine/APU manufactures/vendors. . Institutionalizes Lean & continuous improvement. . Assists Service Team Manager in hiring/onboarding as required. . Perform other duties as assigned. Other Requirements: Must have demonstrated leadership ability, high degree of integrity, possess strong verbal & written communication skills. Must be able to interact effectively with internal & external customers to support various projects, assist in troubleshooting aircraft systems as requested. Must be able to read, write, speak, & understand the English language. This job requires one to be able to read, write, speak, and understand the English language. Additional Information Requisition Number: 235849 Category: Service Center Percentage of Travel: Up to 25% Shift: Weekend Nights Employment Type: Full-time Posting End Date: 09/08/2026 Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee. Legal Information \| Site Utilities \| Contacts \| Sitemap Copyright 2025 Gulfstream Aerospace Corporation. All Rights Reserved. A General Dynamics Company. Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft #LI-AU1