Content Review Operations Specialist

Aquent is proud to partner with a major Healthcare company, a leader in advancing health and wellness, dedicated to developing groundbreaking solutions that improve lives globally. This organization is at the forefront of innovation, consistently pushing boundaries to deliver critical advancements. As a partner, Aquent is seeking exceptional talent to join their dynamic team and contribute to their impactful mission.

We are seeking a highly motivated individual to join a pivotal team responsible for the seamless operation of content approval processes and digital asset administration within a global digital hub. In this role, you will be instrumental in ensuring the efficiency and compliance of critical content workflows, directly impacting the speed and accuracy with which vital information reaches stakeholders. Your expertise will empower teams, streamline operations, and contribute significantly to the organization's ability to communicate effectively and compliantly.

Key Responsibilities

• Support end-to-end medical, legal, and regulatory review processes and content approval workflows.
• Manage claims processes, including claims approval, metadata alignment, auto-linking, quality checks on bulk claims documents, and reference library maintenance.
• Validate and steward content metadata and business rules to support modular content product standards and campaign alignment.
• Serve as the primary point of contact for user support for content management and review/approval platforms, addressing user access, permissions, account updates, deactivations, and document ownership transfers.
• Triage, resolve, or escalate user tickets and technical inquiries to appropriate teams.
• Guide stakeholders to relevant Job Aids, Standard Operating Procedures (SOPs), process guidelines, and training resources.
• Track, log, and identify recurring operational issues or system enhancement opportunities to support continuous process optimization.
• Build and maintain effective working relationships with internal teams, regional affiliates, and external agency partners.

Required Qualifications

• 3+ years of professional experience in content operations, digital asset management, content review/approval processes, project coordination, or marketing operations.
• Practical hands-on experience using content management and review/approval platforms or similar tools.
• Strong interpersonal and customer-service skills with a proven ability to explain technical workflows clearly to non-technical audiences.
• Excellent organizational, multitasking, and problem-solving capabilities with strong attention to detail.
• Bachelor's degree or equivalent practical experience.
• Be authorized to work in the United States.
• Not require sponsorship of any kind for the duration of the assignment.
• Be able to work on a W-2 basis.

Preferred Qualifications

• Prior experience in the pharmaceutical, biotechnology, life sciences, healthcare, or other highly regulated industries.
• Platform certification for content management and review tools.
• Familiarity with medical, legal, and regulatory review lifecycles, claims management, and compliance standards.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.