DLO Patient Services Training Specialist

Diagnostic Laboratory of Oklahoma (DLO)

Location: Oklahoma City, OK

Hours: Day Shift; Hours Varied based on Business Need

Essential Functions:

• Report to work on time and prepared for each scheduled shift
• Perform all assigned duties and processes, including tasks for which you are fully qualified and those within your demonstrated capabilities
• Maintain a positive, professional, and supportive attitude throughout the workday
• Work collaboratively as a team member and contribute to a respectful, productive work environment

Provides technical and non-technical training to new and existing employees in the Patient Services Department:

• Computer functions i.e. Care360, QLS or other internal lab systems
• Specimen collection and processing
• Patient Care Gold Standards
• Quality control/assurance
• Patient Service Center Standard Operating Procedures (SOPs)
• Billing ( including bad debt reductions)
• Compliance
• Safety and Environmental Health and Safety (EHS)
• Provides training for site leads, group leads and Supervisors
• Forensic urine collections (DOT and non-DOT collections) where applicable

Develop, Maintain and Implement training materials and ensure consistency across the Region.

• Writes new procedures as directed
• Implements roll out and required training of new procedures
• Develops training material for customized training
• Develops training material for new hire training
• Develops training material for Site Leads, Group Leads and Supervisors

Performs site visitations and process analysis

• Conducts site visits to verify adherence to SOPs, compliance, and safety
• Conducts site visits to enhance performance of sites not meeting corporate metrics
• Observes current processes, recommends improvements and assists with implementation

Required Knowledge: High School Diploma

Required Experience:

• 3-5 years of phlebotomy experience
• 3-5 years of relevant Training experience

Special Requirements:

• Work effectively as a team member
• Ensure the confidentiality of patients, employees, and laboratory documents.
• The employee may on occasion be required to attend meetings or training sessions during the evening hours.
• Must have a valid driver's license and clean driving record
• Must be able to troubleshoot problems, provide solutions, and implement processes
• Must be able to prioritize work responsibilities and manage multiple projects simultaneously
• Must be able to read and write reports and communicate effectively.
• Must be able to present material to be understood by a diverse group of individuals.