Field Service Technician II

Field Technicians are assigned to support a customer within a specified geographic area. As a Field Technician, you will act as the primary point of contact for customers on technical and service-related issues. You will troubleshoot, install, and resolve problems accurately and efficiently.

Responsibilities

• Diagnoses and performs service, repair and/or installation of computer products including system hardware, software, MFD printers, wide format printers, PC's, laptops, POS, single and multi-processor servers and wired/wireless networking.

• Performs account management and maintenance for various applications and systems

• Implementing basic cable management:?Organizing cables using trays, raceways, or ties to prevent damage and improve airflow.

• Provide technical assistance to customers while onsite

• Perform routine maintenance on laser and wide format printers to ensure optimal performance and prevent breakdowns.

• Responsible for personal quality of workmanship and taking all necessary precautions to prevent customer service disruptions.

• Maintain accurate records of service activities, including repairs, maintenance, and customer interactions

• Maintain OEM certifications as assigned and required

Skills & Qualifications

• Knowledge?of?computer?hardware, software, printers, networking, cable?management/installation, and common restaurant technologies.

• Ability to diagnose and resolve technical issues effectively.

• Possess strong communication skills, attention to detail and strong technical ability.

• Ability to manage multiple tasks, prioritize issues, and maintain accurate records.

• Willing to utilize a ladder (10 ft. reach).

• Able to lift 50 lbs.

• Excellent organizational and time management abilities.

• Ability to work independently as well as in a team environment.

• Strong customer service skills with the ability to communicate technical information to non-technical audiences.

• Is this position remote or in person? Remote
• What will the primary day-to-day responsibilities entail for this person? Please see Job Description above.
• This is a remote position dealing with all hardware and software break fix issues for all our dispatch clients.
• What are the TOP 2 required skills that candidates must have? Laptop, Desktop and Printer break fix experience
• How many overall years of experience should this person have? At least 1
• Do they need any specific certifications or education? No
• How many miles per day will the contractor be driving? Up to 100-120 miles in a regional market covering Tallahassee, Panama City, and occasionally Dothan, AL
• What radius range should candidates be located from the job location? Needs to be within 20 miles from 32313.