IT Specialist

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IT Specialist

Openings: 1 full-time position | Location: New London, Connecticut (on-site) | Status: Key Personnel

LAUKOA is seeking IT Specialists to support museum information technology, gallery and theater systems, public connectivity, and digital infrastructure. The work combines systems administration, guest Wi-Fi, cybersecurity, cloud services, and hands-on hardware support under Coast Guard access and security procedures.

• Monitor and maintain internal and public networks; administer Windows and macOS systems, cloud storage, and software-as-a-service platforms within the assigned scope.
• Perform approved backup, restoration, data-protection, and authorized account onboarding and offboarding. Grant access only within delegated authority.
• Support gallery and theater technology, presentations, streaming, lighting controls, and approved museum events.
• Troubleshoot workstations, projectors, theater hardware, displays, sensors, and interactive components in coordination with AV and exhibit staff.
• Manage guest Wi-Fi and visitor portals while maintaining isolation from secure internal databases. Preserve captioning, screen-reader, audio-description, and other approved accessibility features during maintenance.

• Three to six years of systems administration or technical support experience.
• Industry-standard technical certifications, including CompTIA A+, Network+, or Security+.
• Proficiency managing both Windows and macOS environments.
• Hands-on VLAN, VPN, and Wi-Fi mesh experience supporting hundreds of concurrent guests.
• Knowledge of threat mitigation, firewalls, and data encryption; experience administering cloud storage and SaaS platforms.
• Ability to troubleshoot and repair hardware from workstations and gallery projectors through theater systems.

• Bachelor's degree in Computer Science, Information Technology, or a related field. Professional experience and certifications may be considered for substitution; a bachelor's degree is preferred rather than required.
• Museum, library, gallery, public attraction, or other high-uptime experience; AWS, Azure, or Google Workspace administration certifications.
• Digital asset or collections databases, IT and AV integration, disaster recovery, and training nontechnical staff and volunteers.

LAUKOA is an Equal Opportunity/Affirmative Action/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

LAUKOA offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more.

LAUKOA gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.