Account Operations Specialist

About the Role

We are seeking a highly motivated and detail-oriented Account Operations Specialist to step into a pivotal role within the operations team. Multiple positions are available, offering you the chance to serve as a subject matter expert, deeply understanding business operations to drive continuous improvement in efficiency and order book health. This role offers the chance to directly influence business decisions, support strategic initiatives, and ensure clarity within the supply chain for both internal and external partners. Your contributions will be critical in maintaining high performance metrics and achieving monthly shipment goals, working collaboratively across various functions to deliver customer service excellence.

What You'll Do

• Serve as a subject matter expert in specific areas of the business, observing and understanding operations to provide continuous improvement for optimizing efficiency and order book health.
• Monitor critical performance metrics to enhance service delivery and inform business decisions.
• Provide relevant and accurate data, highlighting risks and opportunities for partners.
• Develop and maintain positive relationships with planning, transportation, account, and channel contacts, as well as internal cross-functional partners.
• Communicate effectively through report interpretation, data visualization tools, and direct interaction (phone/email).
• Ensure quality, timely, and relevant information is available to drive clarity and visibility within the supply chain for both internal and external partners.
• Deliver customer service excellence through quick response times via email and phone.
• Drive continuous process improvement and support operational partner projects.
• Influence business decisions and support the monthly shipment goal-setting process.

What You'll Bring

Required Qualifications:

• 2-3 years of experience in operations, supply chain, or customer service.
• Experience working on dedicated accounts and with sales representatives.
• Clear communication skills and a collaborative team player mindset.
• Ability to adapt to change and thrive in ambiguous environments.
• Proficiency with MS Office Suite, particularly Excel.
• Strong time-management skills and critical thinking abilities.
• Goal and results-oriented approach.

Preferred Qualifications:

• Bachelor's degree.
• Experience with SAP.
• Prior experience in the consumer goods, retail, or supply chain operations industry.
• Experience in Performance Management, Supply Chain Operations, S&OP, Finance or related fields.

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About Aquent

Aquent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.