EPIC PATIENT EXPERIENCE APPLICATION ARCHITECT

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Epic Patient Experience Application Architect supports the mission of OCHIN by playing a key role in the design of application features and functionality in the Epic software platform. The individual in this role is a member of a team of dedicated and innovative professionals whose focus is to strengthen standards and patterns, configure improvements and enhancements, and continually improve the quality and impact of our Epic platform. This individual will work in close partnership with various teams across OCHIN such as Install, Maintenance, QA, and Release. This individual must have strong understanding of Patient Experience functions for various facility types including Ambulatory, Acute, Critical Access, Long Term Care, Sole Community, Tribal Health, PACE, Home Health, Skilled Nursing, Behavioral, and Physical Therapy.

The individual in this role will elicit, analyze, specify, document and validate the business needs and technical requirements of project stakeholders, both internal and external.

Requirements

• Bachelor's Degree or equivalent relevant combination of education and experience, required
• 10+ years of Application Analyst experience, with demonstrated increase in scope of responsibilities, required
• Deep knowledge of Epic data structures and applications required
• Current certification in the assigned Epic application(s), MyChart, Hello World and/or Cheers certification is required, Additional certifications, highly desired in Prelude, Welcome, Cadence
• Experience with Epic Implementations and Community Connect, highly desired
• Excellent written and verbal communication skills, required
• Excellent time management and organization skills, required
• Demonstrated commitment to outstanding customer service is required
• Prior to moving forward to the team interview, all candidates are required to complete a 50-60-minute competency assessment. The assessment gives us insights into how your strengths, preferences, and work style align with the OCHIN's nine core competencies. It's not about passing or failing-it's about understanding fit and setting you up for success.

• Experience in healthcare management preferred.
• Experience in organizational management with the ability to work across teams to develop and execute operational projects preferred.
• Experience in effectively leading a direct service organize with a complex array of programs with the ability to leverage strengths across program areas, excellent project management skills preferred.

Physical Requirements/Work Environment:

• Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations/teaching. Occasional decision making and independent judgment or action.
• Reading, speaking, writing, and understanding English.
• While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.
• This position requires a virtual home-office environment, working remotely.
• The role routinely uses standard office equipment such as computers and mobile devices.
• Travel is required to support OCHIN's business requirements for Go-Live installations or training which may require travel by air, vehicle, or train.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel required up to 20% nationally for on-site Go Live support based on business requirements for OCHIN
• (OR) Travel may be required nationally based on business requirements for OCHIN

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/careerCOVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Base Pay Overview

OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.

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