Technical Sales Manager

Technical Sales Manager

Company: Martinic Engineering Inc

Primary Location: 8505 West McDowell Road, Tolleson, AZ 85353 USA

Workplace Type: On-site

Employment Type: Salaried | Full-Time

Function: Customer Service

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Main Duties & Responsibilities

Company Summary:
PennAero is hiring a Technical Sales Manager at our Martinic Engineering company in Tolleson, AZ. Martinic Engineering manufactures complex, ultra-tight tolerance aerospace components for commercial and defense platforms. As a PennAero Aerospace Center of Excellence, Martinic delivers advanced CNC machining, integrated assembly, and validated performance for mission-critical systems.
About PennAero:
PennAero is a leading manufacturer of highly engineered fasteners and specialized components for critical aerospace, defense, space, and advanced energy applications. We partner with customers to solve their most complex challenges, bringing technical depth and disciplined, agile execution when it matters most. Experience guides our growth-strengthening capabilities and expanding our global platform as markets evolve. To learn more about PennAero's capabilities and commitment to aerospace excellence, visit https://pennaero.com

Job
Summary:
Plan, direct, control and
manage the activities and staff involved with the negotiation, preparation,
monitoring and termination of contracts between the company and customers to
ensure the fulfillment of all contractual obligations. Primary liaison between customer, engineering,
manufacturing, finance and quality departments to address customer related
needs including but not limited to quotations, orders and general questions.

Principal
Duties & Responsibilities:

Supervise customer service
staff responsible for purchase order entry, quotation coordination and
submittal, backlog alignment and customer communication

Manage and coordinate contract administration
activities to ensure that contractual obligations are maintained in a manner
which ensures good customer relations while representing the interest of the
company.
Advise management of
contract obligations, deficiencies, commitments, and performance.

Supports
sales function in the processing of quotations and proposals
Handles
incoming requests for order status including expedite requests through
coordination with Engineering, Operations, Planning, Quality and Purchasing as
well as drives regular customer updates where required.
Proactively
manages on time delivery through close internal coordination and communicates
status inclusive of recovery date information if applicable.
Fields
general customer inquiries and conducts internal research to respond in a
timely manner.
Builds
and maintains strong positive relationships with customers and assures customer
satisfaction by resolution of customer related issues as well as supporting in
person meetings.

Qualifications

Minimum Education & Experience:
BS degree or equivalent and at least 5 years experience leading a sales team in a manufacturing environment

Aerospace Industry experience preferred.
ERP system knowledge.
Past project management experience and experience leading a cross
functional team to manage the timeline and delivery on new parts/products.
Good customer relation skills.
Moderate to Expert in various Microsoft applications

Benefits

Benefit offerings include Medical Insurance and Prescription Drugs, Dental Insurance, Vision Insurance, Flexible Spending Accounts, Life Insurance, Short-Term Disability, Long-Term Disability Insurance (for eligible employees), Employee Assistance Plan (EAP), Paid Time Off (may include vacation and sick time), Retirement Program, and Other Voluntary Benefits.