Medical Assistant 3

%

of time

Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

65

Clinical

1. Performs routine clinical functions, including but not limited to vital signs, height, weight, blood pressure, temperature, and pulse ox and documents accurately in APEX.

2. Coordinates use of interpreter as appropriate. Work with interpreting services to facilitate interpreter participation for infusion appointments in person, by video or by phone.

3. Assists nurses and patients in preparation for infusion treatment and/or procedures.

4. Able to perform cleaning procedures in outpatient area and maintain all appropriate logs.

5. Transports patients as directed and ensures their safety.

6. Monitors patient flow in and out of the infusion area (communicate with charge nurse when patients are waiting for extended periods of time, chairs are available and clean, etc.).

7. Obtains specimens and performs simple Point of Care Testing as directed. Including QA/QC and EKGs.

8. Obtains specimens and performs simple laboratory procedures conforming to all policies and procedures related to specimen handling and processing.

9. Performs clinical activities in an accurate and timely manner.

10. Participates in updating mandatory logs (i.e.: temperature log, disaster cabinet log, crash cart log).

11. Offers patients juice, blankets and other care items during their visit.

12. Keeps blanket warmer stocked.

13. Assists nurse in warming towels and blankets.

14. Complies with all Ambulatory Services and Medical Center policies and procedures for infection control, safety, administrative and clinical practice. Complies with activities mandated by Joint Commission/Title 22.

15. Successful completion of annual competency testing.

10

Operations Maintenance

1. Maintains clean, well-stocked treatment rooms. Responsible for maintaining supplies at adequate par level per infusion usage.

2. Responsible for ordering patient care amenities such as juice, coffee, etc.

3. Maintains daily temperature logs and brings any temperature variations to the immediate attention of supervisor.

4. Adheres to infection control procedures as outlined in the Infection Control Manual.

5. Maintains biohazard and chemotherapy waste bins to ensure removal from infusion on daily basis and/or when bins are full.

6. Adheres to the Ambulatory Services policy and procedures for the cleaning, disinfecting and sterilizing of equipment.

7. Coordinates with RNs and other Hospital Assistant to cover lunches and breaks.

8. Participates in various QI and Customer Service initiatives as relevant to hospital and department activities.

15

Patient Scheduling and Processing

1. Schedules and pre-registers patients by telephone or in person for appointments meeting established accuracy and performance standards.

2. Collects and verifies insurance and referral/authorization information. Enters data into the system appropriately.

3. Utilizes and masters the APEX system in the support of all aspects of patient processing.

4. Pulls and prepares charts prior to patient appointment following established practice criteria. When preparing charts, ensures current MD orders are present and if missing contacts referring practice prior to patient's appointment to secure the orders.

5. Files all patient related information into charts from designated file station and other sources.

6. Answers phone as needed, referring calls to appropriate person including receiving and correctly documenting panic values and referring them to the appropriate RN for immediate action. Takes accurate and thorough messages.

5

Communication

1. Creates a professional and positive first impression for patients and referring physicians. Demonstrates good judgment and common sense.
2. Greets patients with a smile, making eye contact and taking time to acknowledge each person individually during check in.
3. Addresses patient as Mr., Mrs. or Ms., as appropriate, unless requested by patient to use first name.
4. At all times is focused on recognizing patients in need, whether in the PIC/PCRC or other areas of the hospital, offering assistance and a friendly word as appropriate.
5. Consistently interacts personably and sensitively to patient, physician and employee needs.
6. Actively listens to patient concerns and utilizes service recovery amenities as appropriate. Assists patients with issues and complaints utilizing conflict management skills.
7. Identifies and communicates problems to the nursing staff or appropriate supervisor.
8. Shares pertinent information and observations with other health team members.
9. Notifies charge nurse of patient delays and service issues. Acts as an advocate for patients to help facilitate punctuality in seeing patients according to schedule.
10. Communicates delays with front office team directly with patients, as needed.
11. Works with supervisor and co-workers to ensure that the Infusion Center responds comprehensively to patient care needs through improved procedures and administrative systems.
12. Offers suggestions for change or improvement in Infusion Center operations. Seeks opportunities to improve patient convenience.
13. Actively contributes to the development of a patient-focused environment and one that can be described as warm, friendly, caring and responsive.

14. Demonstrates courtesy, common sense and follow through in all telephone communications, maintaining the Medical Center Telephone Standards.

15. Ensures a professional and helpful working environment by upholding the House Standards as adopted by the Medical Center.

5

General Performance

1. Maintains and adheres to patient confidentiality and HIPAA guidelines including the distribution of NOPPs (Notice of Privacy Practices).
2. Demonstrates courtesy and overt helpfulness in all interactions.
3. Participates in team building by actively contributing during meetings and with staff and providers in discussion of all practice activities.
4. Is an active participant in performance improvement projects and customer service initiatives.
5. Other duties as assigned.

100%