Divisional Programs Data and Compliance Manager - 11-001 - SC/ DHQ - Social Services

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Divisional Programs Data and Compliance Manager serves as the senior divisional lead for Social Services data operations, reporting strategy, compliance alignment, system integration, dashboard governance, field technical support standards, and data team development. This manager position leads the coordinated data infrastructure Social Services programs across the Southern California Division, ensuring that program data is accurate, consistent, accessible, funder-ready, and aligned with internal, local, county, state, federal, contract-specific, Divisional Headquarters (DHQ), Territorial Headquarters (THQ), and National policy expectations.

This position supervises and provides strategic direction to the Divisional Social Services Database and Compliance Administrator and builds a structured support model for future data, compliance, and site-level liaison functions. The manager is expected to enhance divisional digital file, recordkeeping, spreadsheet, and reporting workflows by strengthening consistency, integration, documentation standards, and sustainable data practices across Social Services programs.

In coordination with the Divisional Social Services team, the role leads and supports live dashboards, KPI definitions, data validation, compliance readiness, program evaluation, and meaningful outcome reporting for leadership, funders, program staff, community partners, and other stakeholders. The strategic purpose of this role is to establish centralized data leadership that protects staff capacity, strengthens compliance, improves data quality, reduces duplication, and creates a reliable single-source-of-truth ecosystem for divisional Social Services reporting.

Pay Range

$90,000/yr. - $110,000/yr.

Essential Functions

Strategic Data Leadership and Governance

• Lead the Southern California Division Social Services data strategy, governance framework, reporting architecture, and integration planning across Corps, units, and Social Services programs, with continued alignment to applicable DHQ, THQ, and National policies and procedures.
• Establish divisional standards for data definitions, data quality, documentation protocols, validation processes, reporting cadence, and governance calendars that support local implementation while remaining consistent with DHQ, THQ, and National expectations.
• Define authoritative data sources and reporting workflows so leadership can rely on current, validated, point-in-time information.
• Partner with the Divisional Director of Social Services and Social Services leadership team to ensure data priorities align with program operations, compliance expectations, funder requirements, and field implementation realities.

Supervision and Team Development

• Supervise, coach, prioritize, and provide strategic direction to the Divisional Social Services Database and Compliance Administrator.
• Ensure the Database and Compliance Administrator is supported with clear priorities, escalation pathways, technical assignments, training expectations, and performance accountability.
• Develop a phased data team structure that may include divisional staff, site-level data liaisons, contract-funded data support, and future data/compliance positions as appropriate.
• Maintain appropriate collaboration, transition support, and coordination with divisional Social Services directors to ensure data needs, reporting expectations, and fidelity standards are met across programs.

Division-Wide System Integration and Administration

• Lead a data integration strategy with various data platform workflows, Power BI dashboards, funder-specific systems, county/city platforms, and other reporting tools as applicable.
• Coordinate data mapping, system crosswalks, exports, controlled workflows, and interoperability planning to reduce duplicate data entry and administrative burden on program staff.
• Oversee user licensing, access control standards, privacy procedures, audit trails, system permissions, and compliance with applicable DHQ, THQ, National, state, federal, funder, and Salvation Army requirements.
• Participate in territorial, national, HMIS, vendor, and partner conversations related to social services data systems, system modernization, and reporting improvement.

Reporting, Dashboards, KPIs, and Impact Measurement

• Oversee development and maintenance of dashboards, KPI definitions, reporting templates, outcome tracking, and executive reporting tools for Social Services programs.
• Ensure consistent collection, validation, and production of monthly, quarterly, annual, grant, contract, and leadership impact reports.
• Use data to support grant applications, funder reporting, fiscal stewardship, program evaluation, compliance monitoring, and data-driven stories of mission impact.
• Identify and resolve statistical discrepancies and provide leadership with clear explanations of data limitations, data quality issues, and recommended corrective actions.

Compliance Readiness, Privacy, and File Integrity

• Build compliance and documentation standards directly into data workflows, including case file movement, digital file keeping, confidentiality, access permissions, and audit preparation protocols, while ensuring practices remain consistent with DHQ, THQ, and National policies.
• Partner with Social Services leadership, contracts/grants, finance, compliance, Family Services, homeless services, behavioral health, and site leadership to ensure reporting requirements are understood and implemented.
• Create procedures that improve program integrity, reduce compliance exposure, and support external audit readiness across Corps and Social Services programs.
• Monitor data quality trends and support corrective action plans where program data, documentation, or reporting practices fall below expected standards.

Field Support, Training, and Technical Assistance

• Design a structured field support model, including training calendars, issue escalation pathways, site data liaison expectations, and user adoption support.
• Ensure new and existing users receive practical training, desk guides, training videos, and technical assistance related to approved data platforms and reporting workflows.
• Conduct needs assessments through site consultation, surveys, help requests, and data quality reviews to identify system, workflow, and training needs.
• Provide customer-service oriented support to program leaders and staff while reinforcing accountability for accurate, timely, and complete data entry.

External Liaison and Partner Coordination

• Serve as the primary divisional liaison with external software platforms, HMIS administrators, funder-required systems, reporting vendors, county/city systems, and technology partners.
• Coordinate with funders, software partners, internal IT, territorial data resources, and program teams to improve data communication, integration, and reporting reliability.
• Build bridges between internal program operations and external data systems so information can flow more effectively across platforms.

Working Conditions

Must be able to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis. Must be able to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Must be able to lift to 25 lbs.

Minimum Qualifications

• Bachelor's degree in data management, information systems, public administration, nonprofit management, social services administration, business analytics, or a related field required; master's degree preferred.
• Minimum of eight years of progressive experience in data systems, program reporting, compliance reporting, nonprofit/social services operations, business intelligence, or related field.
• Minimum of two years of supervisory, team leadership, project leadership, or cross-functional management experience strongly preferred.
• Demonstrated experience with social services, nonprofit, government contract, HMIS, case management, or funder-required reporting systems preferred.
• Experience with data platforms such as WellSky, Bonterra Apricot, HMIS, Power BI, CHAMP related workflows, or similar database/reporting platforms preferred.
• Experience developing dashboards, KPI structures, API and or data bridging, validation protocols, training materials, system workflows, and reports for leadership and funder audiences strongly preferred.

Skills, Knowledge & Abilities

• Strong leadership, supervision, coaching, prioritization, and project management skills.
• Ability to translate complex data requirements into practical workflows for Corps, units, and Social Services programs.
• Advanced ability to analyze, synthesize, validate, and present data for operational, compliance, grant, and executive decision-making needs.
• Knowledge of data governance, data privacy, access permissions, data quality controls, audit readiness, and documentation standards.
• Ability to lead cross-system integration planning and coordinate with software vendors, funders, IT, HMIS administrators, and internal stakeholders.
• Strong written and verbal communication skills, with ability to train users, support adoption, and communicate technical issues in accessible language.
• Detail-oriented, self-directed, organized, collaborative, and able to manage competing priorities across a multi-program division.
• Customer-service mindset and commitment to strengthening field support while maintaining data accountability and compliance expectations.
• Compliance with criminal background investigation protocol and adherence to The Salvation Army Social Services Code of Ethics and professional boundaries.

Masters (preferred)
Bachelors of Public Administration (required)

Experience Developing Dashboards, KPI structures, API And/or Data Bridging, Validation Protocols, Training Materials, System Workflows, And Reports For Leadership And Funder Audiences. (preferred)
Experience With Data Platforms Such As WellSky, Bonterra Apricot, HMIS, Power BI, CHAMP Related Workflows, Or Similar Database/Reporting Platforms. (preferred)
Demonstrated Experience With Social Services, Nonprofit, Government Contract, HMIS, Case Management, Or Funder-Required Reporting Systems. (preferred)
2 years: Minimum Of Supervisory, Team Leadership, Project Leadership, Or Cross-Functional Management Experience. (preferred)
8 years: Minimum Of Progressive Experience In Data Systems, Program Reporting, Compliance Reporting, Nonprofit/Social Services Operations, Business Intelligence, Or Related Field. (required)