New

Guest Service Manager

Omni Hotels & Resorts
65000-70000
life insurance, paid time off, paid holidays, 401(k), relocation assistance
United States, New Hampshire, Bretton Woods
Aug 12, 2026
Omni Mount Washington Resort & Spa As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious decor. The resort is home to award-winning alpine and Nordic skiing at Bretton Woods - the state's largest ski area which is consistently recognized among the best for snow quality, grooming and service. A famed Donald Ross-designed Golf Course, nature-inspired Spa and year-round Canopy Tour add to our wide variety of world-class activities, adventure and wellness offerings, attracting guests from around the globe all year long. Omni Mount Washington Resort & Spa and Bretton Woods Ski Area associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa and Bretton Woods Ski Area may be your perfect match. Perks: * Relocation Assistance for salaried Managers relocating 50+ miles away * Long- Term Housing Options Available * Guest gym access * 6 Paid Holidays * Weekly pay cycle * Complimentary meals in cafeteria Benefits * Comprehensive healthcare coverage with options for medical, dental, and vision plans. * Paid time off for relaxation and rejuvenation. * Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). * A great voluntary benefits program that includes critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance. * Support services including an Employee Assistance Program (EAP) Resort Discounts * Complimentary Bretton Woods season pass (terms & conditions apply, associate may also be eligible for spouse/dependent passes, or one courtesy pass based on status) * 25% off Food & Beverage (excluding alcohol) * 25% off Retail * 25% off Spa Services * Discounts on Ski & Golf Rentals, Canopy Tours, and other activities Essential Functions: * Lead and support Guest Services operations to maintain luxury service standards. * Ensure luxury standards are met for pre-arrival, arrival, during stay and departure for all guests. * Anticipate and fulfill guest preferences, special requests, packages, amenities, and VIP needs. * Resolve guest concerns and proactively address service issues. * Coordinate with Housekeeping, Reservations, Concierge, Food & Beverage, Activities, Golf, Spa, Stables, and Ski Area teams to create exceptional experiences for all guests. * Drive Select Guest engagement scores, feedback, and enrollment throughout the resort. * Maintain knowledge of resort amenities, activities, history, policies, and guest services. * Provide hands-on operational support during peak periods and staffing needs across all areas of Guest Services. * Train and engage associates to consistently deliver exceptional guest experiences. * Maintain proper scheduling and payroll for the Guest Service department. * Assist with front desk needs during peak times. Tools and Equipment: * Computer and printer, telephone, pen/pencil, photo-copying machine * Bell carts, hand truck, golf cart, hotel vehicles Working Environment: * Interior of hotel in office and lobby conditions. * Exterior of hotel with exposure to weather conditions. Qualifications: * High School Diploma or GED, plus one-year relevant experience or an equivalent combination of training, experience, and/or education. . * Must be attentive to detail. * Must have excellent computer skills. * Must be available to work flexible hours to include nights, weekends, and holidays. * Must have a proven track record of exceeding goals to provide the highest quality experience for our guests. * Proven ability to engage Associates at all levels. * Demonstrated ability to work with other departmental leadership. * Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities. * Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail. * Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.