Claims Assistant

Take your career further with McLane!

At McLane, every shipment, delivery, and customer interaction matters. We're looking for a detail-oriented Claims Assistant to join our Claims team and help support the efficient resolution of product liability, property damage, workers' compensation, and other insurance-related claims. This position is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in providing outstanding service and administrative support.

This is a hybrid position based in Temple, TX, requiring at least four days per week in the office and one remote workday. Therefore, interested candidates should be within a 50-minute radius from Temple, TX.

Benefits you can count on:

• Generous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.
• Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days.
• 401(k) Profit Sharing Plan after 90 days.
• Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

What you'll do as a Claims Assistant:

• Provide administrative support to the Claims Department, including coordinating meetings, travel arrangements, and department activities.
• Deliver exceptional customer service by responding to incoming calls, emails, and inquiries in a professional and timely manner.
• Process product liability claims and assist with customer property damage claims from initiation through resolution.
• Electronically maintain and organize claim files by attaching documentation and ensuring accurate recordkeeping.
• Transcribe recorded statements and prepare claim correspondence and reports.
• Generate period-end reports and other claims-related reporting as needed.
• Assist with claim payment processes, Oracle interfaces, and check requests.
• Enter and maintain claims data within internal systems and external reporting databases.
• Support workers' compensation claim administration, including claim setup, coding, and correspondence.
• Prepare and submit required reporting related to regulatory and compliance requirements.
• Manage department mail distribution, overnight shipments, file retention activities, and supply inventory.
• Participate in special projects and departmental initiatives as assigned.
• Partner with internal teams and field operations to provide timely and accurate claims support.

Qualifications you'll bring as a Claims Assistant:

• High school diploma or equivalent required; some college coursework preferred.
• Insurance claims experience, office management experience, or related administrative experience preferred.
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
• Strong computer and data-entry skills with the ability to learn new systems quickly.
• Ability to type 55+ words per minute.
• Strong organizational skills and exceptional attention to detail.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and the ability to make sound decisions in a fast-paced environment.
• Ability to prioritize work, manage multiple responsibilities, and meet deadlines with minimal supervision.
• Ability to effectively navigate competing priorities and handle sensitive situations in a professional and diplomatic manner.
• Experience working with claims documentation, reporting, or insurance-related processes is a plus.
• Demonstrated ability to maintain confidentiality and handle records accurately.
• Ability to read, write, and understand English at a level necessary to perform job-related responsibilities safely and effectively.
• This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.

Fit the following? We want you here!

• Teamwork oriented
• Organized
• Problem solver
• Detailed

Our roadmap. Our story.

We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture.

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

For our complete EEO and Pay Transparency statement, please visit https://www.mclaneco.com/legal/employment/