IT Support Aide

**WE ARE ACCEPTING APPLICATIONS FOR THIS POSITION FROM ALL STUDENTS REGARDLESS OF WORK STUDY AWARD**

The UNM
School of Law Information Technology Department is seeking a responsible,
self-motivated student to join our IT team. This position provides hands-on
experience supporting the technology needs of faculty, staff, and students
while developing technical, customer service, and professional skills in a
collaborative environment. UNM School of Law is comprised of academic
operations, large law firm support, and a variety of legal centers that serve
the State of New Mexico. As a result, the experience our student employees gain
extends well beyond technical support and provides valuable exposure to
professional, legal, and higher education technology environments.

Duties
include assisting with the maintenance of Windows-based laptops and desktops,
Microsoft Office and Microsoft 365, multi-function and personal printers, and
other technology resources throughout the Law School. Student employees will
learn to use University IT systems, including NetID account management and
Adobe Creative Cloud installation, while triaging work tickets and issues,
troubleshooting technical problems, performing technical functions, and
assisting in training faculty, staff, and students on the technologies
supported by Law IT. Responsibilities also include assisting with common
Microsoft Windows tasks such as mapping file shares, installing network
printers, PC troubleshooting, resolving hardware and software issues on
computers, scanners, printers, and mobile devices, deploying new computers and
peripherals, imaging and setting up new systems, retiring old systems, and
preparing equipment for UNM Surplus. Student employees will also assist with
stocking common multi-function printers with consumables and maintaining a
security-minded approach to all IT systems and services. The successful
candidate should demonstrate excellent customer service skills and an interest
in teaching, communicating, and furthering users' understanding of the technology
services provided by the Law IT Department.

Additional
duties may be assigned as necessary. This position requires the ability to lift
moderately heavy objects such as workstations and printers and to work under
desks and around obstacles while installing or servicing computer equipment.
While a
technical background is preferred, it is not an absolute requirement. Students
who are dependable, task-oriented, and engaged in the technologies we support
are encouraged to apply and will find opportunities to develop both technical
and professional skills. Student employees work closely with Law IT staff and
have opportunities to learn new technologies, gain hands-on experience, and
advance within UNM's Student Employment promotion ladder.

Many of our
former student employees, representing a variety of undergraduate and graduate
degree programs, have gone on to full-time IT positions in Albuquerque and
throughout the United States with organizations including the national
laboratories, technical firms, federal courts, law firms, and other public and
private employers.

The Law
School's business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. We
prefer student employees who can work 15-28 hours per week during the fall and
spring semesters, although work schedules are adjusted to accommodate class
schedules and approved time off.

* Dependable

* Excellent organization skills

* Excellent attention to detail and task completion

* Excellent interpersonal and communication skills

* Excellent customer service skills

* Imaging computers using InTune, or Jamf.

* Proficiency in Microsoft Windows and Mac OS

* Experience Managing inventory systems.

* Experience installing/troubleshooting printers and peripherals.

* Experience with MS 365 and Microsoft Office

* Foundational knowledge of wired and wireless networking

* Have familiarity with Active Directory

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.