Patient Registration Float Pool Team East-Evening/Overnight

The Patient Registration Float Pool Team position is responsible for providing excellent customer service throughout Inova Health System by identifying and fulfilling customer and departmental needs. Provides world-class service to patients by filling vacancies within clinical departments. Travels to hospitals and outpatient practices in Alexandria, Mount Vernon, Springfield, and Oakville. Full-time, evening/overnight (3pm - 11:30pm/11pm - 7:30am).

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 total per year in education assistance and up to $10,000 total for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off and paid parental leave.

Patient Registration Float Job Responsibilities;

• Supports scheduling undertakings by conducting pre-service activities such as insurance verification and submission.
• Troubleshoots individual admission issues in collaboration with other departments and/or team members.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Identifies and communicates payroll authorization and referral requirements.
• Manages assigned work queues to ensure that errors are corrected.
• May perform additional duties as assigned.

Minimum Qualifications:

• Education: High School Diploma or GED
• Experience: 2 years of healthcare patient access experience, or 2 years of customer service
• 2years of registration or healthcare revenue cycle experience
• 6 months of outpatient registration
• 6 months of ED registration

Preferred Qualifications: