FIELD SERVICES REPRESENTATIVE

At Phoenix Defense, our team members have incredible opportunities to work on state-of-the-art modeling and simulation programs that prepare the nation's armed forces to protect and serve our country and allies throughout the world. We look for people who have bold new ideas, courage, and an entrepreneurial spirit to join forces to create the future while having fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. With every job we fill, our focus is on providing best in class service to our customers while offering the opportunity for professional growth in a rewarding and innovative work environment. We have an exciting opportunity for a highly motivated professional to fill the position of Senior Field Services Representative.

** This position requires the ability to travel 50-75% of the time **

The Field Service Representative (FSR) is responsible for supporting the installation, integration, maintenance, and fielding of military training systems at various U.S. Army CONUS and OCONUS locations. The FSR works for the Program Manager and works collaboratively with Senior Field Service Representatives, Engineering, Logistics, Configuration Management, and Quality personnel throughout fielding and sustainment activities. The FSR is a hands-on technical position responsible for effectively completing assigned fielding and technical tasks with a focus on quality, safety, schedule, and meeting or exceeding customer requirements. The FSR must be capable of working independently when required while also operating effectively as part of a larger field team.

Essential Duties/Responsibilities:

• Install computer hardware, peripherals, related devices, network cabling, and associated infrastructure at customer locations.
• Install and troubleshoot low-voltage Electronic Security System (ESS) components, including Closed Circuit Television (CCTV) cameras, access control card readers, door contacts, audiovisual (AV) and video teleconference (VTC) systems.
• Support testing, installation, and configuration of Commercial Off-the-Shelf (COTS) software and hardware in accordance with system requirements and approved technical documentation.
• Assist with the configuration and implementation of IT networks, computer systems, servers, network devices, and virtualization environments.
• Perform system testing, verification, and checkout activities to confirm installed equipment and systems meet technical and customer requirements.
• Participate in technical site surveys and document site conditions, infrastructure requirements, equipment requirements, and potential installation challenges.
• Provide technical input and recommendations to Senior FSRs, Engineering, and Program Management personnel regarding field conditions and potential solutions.
• Work with vendors, engineering personnel, and other technical resources to troubleshoot equipment and configuration issues.
• Provide input to installation, configuration, testing, and fielding documentation as required by program procedures.
• Provide system familiarization and training to customer personnel and effectively interact with civilian, contractor, and military personnel.
• Support Senior FSRs and other field leadership in the execution of installation, maintenance, upgrade, and fielding activities.
• Perform assigned work independently or as part of a field team while maintaining established quality, safety, and schedule requirements.
• Support extensive travel to domestic and international military installations; must be able to travel 50%-75% of the time.

Minimum Qualifications:

• 2-5 years of progressively responsible experience supporting computer systems, networks, electronics, system integration, field service, or a related technical discipline.
• Working knowledge of IT equipment and infrastructure, including computers, servers, routers, switches, network cabling, and associated tools.
• Experience installing, configuring, maintaining, or troubleshooting computer hardware and related technical systems.
• Working knowledge of basic networking concepts, network cabling, and network-connected devices.
• Ability to read and follow technical drawings, installation instructions, system documentation, and established procedures.
• Ability to troubleshoot technical issues using a logical and systematic approach and effectively communicate findings to senior technical personnel.
• Ability to work and communicate effectively, both orally and in writing, in a team environment with regular interaction with customer personnel.
• Experience with Microsoft Windows operating systems and Microsoft Office products.
• Familiarity with and experience using hand and power tools in a technical installation environment.
• Ability to work independently with limited supervision while effectively contributing as part of a larger technical team.
• Currently possess or be able to obtain a SECRET-level U.S. Government security clearance.
• Due to the nature of the work performed, U.S. citizenship is required.
• Security+ Certification or the ability to obtain certification within 90 days of hiring.

Preferred Qualifications:

• Bachelor's degree in Information Technology, Management Information Systems, Engineering, Computer Science, or a related technical field; equivalent professional experience, military experience, technical training, or certifications may be considered.
• More than 5 years of relevant technical experience in computer systems, networking, electronics, system integration, or field service.
• Experience supporting military training systems or other Department of Defense systems and environments.
• Military background or previous experience working with military organizations.
• Experience with low-voltage Electronic Security Systems (ESS), including CCTV, access control, or related systems.
• Experience with audiovisual (AV) and video teleconference (VTC) system installation and integration.
• Experience with software installation and configuration.
• Experience with operating systems and/or virtualization technologies such as VMware.
• Relevant technical certifications or training, including Network+, A+, Cisco, VMware, or similar certifications.
• Active SECRET or TOP SECRET U.S. Government security clearance.

Job Context / Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This position is operated in an office and/or computer lab type environment as well as in the field on US military ranges. While performing the duties of this job, the employee is required to sit, stand, walk, be in an outside environment for extended periods, and perform general office functions. The employee may also be required to lift up to 50 pounds. The employee may be required to stand, stoop, kneel, or crouch for extended periods of time. Some sites require moving equipment up multiple flights of stairs, use of a ladder, and / or bucket truck.

Phoenix Defense is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Phoenix Defense, LLC and its family of companies maintains a Drug-Free Workplace Program.