Risk Manager, Emerging Technology Risk

Location:

Position Location Policy

Hybrid Requirement (if within specific cities): If the selected candidate resides in Cleveland, OH, Buffalo, NY, or Albany, NY, are expected to work on-site 3 days per week at the nearest location.

JOB BRIEF (PURPOSE)

The Risk Manager, Emerging Technology Risk serves as a key member of the first line Risk team within the Commercial Bank, with responsibility for executing and overseeing governance activities related to the Commercial lending portfolio, including Middle Market and Financial Sponsor relationships.

The role is accountable for establishing, managing, and enhancing governance processes that support effective technology risk management, responsible AI adoption, operational resilience, regulatory readiness, and sustained control performance. This includes partnering closely with business, technology, information security, cybersecurity, model risk, operations, and other risk partners to identify, measure, monitor, and manage risks associated with new or modified Commercial Bank digital and technology systems, including AI-enabled capabilities.

The position requires strong ability to assess emerging risks, translate complex technology and AI concepts into clear business risk narratives, challenge control design, identify automation opportunities, and support disciplined innovation within risk appetite. The ideal candidate brings experience operating in a highly regulated environment, with strong governance, risk assessment, project management, communication, and analytical capabilities, as well as practical knowledge of technology risk, AI risk governance, control design, and operational resilience expectations.

ESSENTIAL JOB FUNCTIONS

• Provide first line oversight of technology, cybersecurity, digital platform, and AI-related risks impacting the Commercial Bank.
• Lead and facilitate risk assessments for new technology initiatives, system enhancements, and AI use cases to ensure risks are identified and managed within risk appetite.
• Evaluate control effectiveness and identify opportunities to strengthen and automate controls across Commercial Bank processes, building from ideation to implementation.
• Monitor technology incidents, system outages, model breakdowns, and operational disruptions; assess impacts and support remediation efforts.
• Partner with business, technology, information security, cybersecurity, operations, and risk teams to enhance governance, controls, and operational resilience.
• Assess and challenge AI use cases, including risks related to data protection, model accuracy, fairness, security, regulatory compliance, and responsible use.
• Develop and maintain governance processes, risk assessments, dashboards, reporting, and executive-level materials related to technology and AI risk.
• Support technology change management activities by ensuring risks, controls, and regulatory requirements are appropriately addressed during implementations and enhancements.
• Serve as the first line liaison for regulatory exams, audits, issue management, and independent reviews related to technology, AI, and operational risk.
• Identify emerging technology and AI risks, recommend mitigation strategies, and drive continuous improvement of risk management, governance, and control frameworks.

REQUIRED QUALIFICATIONS

• Bachelor's degree required; industry experience preferred
• Experience in risk management, first line of risk, governance, or risk oversight
• Working Knowledge of Technology / Artificial Intelligence Risk Governance knowledge
• Experience working in a highly regulated industry, preferably Banking or Financial Services
• Knowledge of technology risk, cybersecurity risk, digital platform risk, operational resilience, and control design principles
• Experience in utilizing technology to implement automated business solutions
• Experience evaluating control design and effectiveness, including manual versus automated controls and automation opportunities
• Experience supporting or interacting with regulatory exams, internal audits, or control reviews
• Advanced proficiency in Excel, Python, and SQL; experience with Salesforce and PowerPoint preferred
• Strong project management experience with ability to manage multiple initiatives, stakeholders, and competing priorities
• Strong ability to analyze data, synthesize insights, and develop clear, concise narratives
• Experience with reporting, analytics, governance, workflow, or GRC platforms.
• Excellent communication skills, including demonstrated ability to partner effectively, build networks, and influence across functions

PREFERRED QUALIFICATIONS

• Experience supporting technology, digital, or AI related risk initiatives within a Commercial Bank or Financial Services environment
• Experience supporting regulatory exams, audits, issue management, or remediation activities
• Experience with model risk management, model inventory governance, model breakdown assessments, or remediation oversight
• Professional certifications related to risk, technology, cybersecurity, AI governance, audit, or project management (preferred but not required)

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.