Veterans Services Officer, DMVA

Are you ready to support Pennsylvania veterans and their families with meaningful guidance? The Veterans Services Officer, DMVA position with the Department of Military and Veterans Affairs offers a rewarding chance to support Pennsylvania veterans. This role allows you to assist veterans and their families as they navigate important benefits and services. You will make a positive impact by guiding individuals through processes that improve their quality of life. Join a mission-focused team that is committed to serving those who served our nation!

This role combines outreach, claims assistance, and advocacy to ensure veterans receive essential benefits and services. As a Veterans Services Officer, DMVA, you will perform the following duties:

• Claims Management: Manage veteran claims by preparing applications, gathering evidence, and reviewing decisions
• Advocacy Support: Guide veterans and beneficiaries through state and federal benefits processes
• Regional Outreach: Travel within the region to conduct outreach, attend events, and collaborate with partners
• Public Engagement: Share information through multiple channels and speak to groups about veterans programs
• Program Records: Maintain accurate databases, update materials, and assist with program development
• Legislative Input: Provide guidance on issues that impact veterans in the assigned region

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:15 AM to 4:30 PM, Monday - Friday, with a 45-minute lunch.
• Home Headquartered: This position is home headquartered. In order to be home headquartered, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS
Minimum Experience and Training Requirements:

• One year as a Veterans Services Specialist, DMVA (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Five years of experience in analyzing and determining individuals' eligibility for public benefits or services programs; or
• One year of experience in analyzing and determining individuals' eligibility for public benefits or services programs and a bachelor's degree in human services, business administration, public administration, or a related field; or
• An equivalent combination of experience and training.

• You must possess a valid Pennsylvania non-commercial class C driver's license or equivalent.

• This job requires you to possess valid accreditation by the U.S. Department of Veterans Affairs as a veterans service officer or eligibility for accreditation within one year from the date of employment.

  
  

• You must reside in or be willing to relocate to the Region 5 area to support these counties due to travel within the region at least 3 days per week. Region 5 area covers the following counties: Berks, Bucks, Chester, Dauphin, Delaware, Lancaster, Lebanon, Lehigh, Montgomery, Northampton, Philadelphia, Schuylkill, and York.
• You must possess a valid federal or state-issued photo ID and pass a favorable NCIC screening for admittance to Fort Indiantown Gap.
• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Completion of a period of military service in a branch of the United States Armed Forces and separation under honorable conditions
• Experience with veterans benefits and services programs
• Experience in identifying available or potential resources that can provide veterans with services
• Experience using data to determine benefits eligibility
• Experience identifying and promoting veteran benefits and services to the public, community partners, and federal, state, and local providers through formal or informal meetings, events, consultations, and speaking engagements
• Willingness to travel which may require overnight stays on short notice
• Experience in marketing and planning shows and working with exhibitions
  

Legal Requirement:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.