Network Operations Center (NOC) Technician III

Description

Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).

The Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in our Joint Fires Network (JFN) NOC for a Joint Fires Network (JFN) NOC Technician at Scott AFB.

Primary Responsibilities

Responsible for performing and training team on the following duties:

• Create, update, and track incident tickets using ServiceNow ITSM+S / JIRA. Provide timely situational awareness to leadership and impacted communities, and communicate effectively with the O&M team and customers.
• Monitor network events and failures 24/7/365 across multiple tools. Proactively analyze alarms, correlate fault information, identify impacts, isolate root causes, and coordinate corrections. Support fault isolation by diagnosing and troubleshooting network issues, including testing and fault localization.
• Notify relevant contacts about network incidents, coordinate with service providers for fault correction, and provide updates on service status and outages.
• Restore networks and services to full operation, ensure compliance with SLAs, reroute circuits as needed, and document changes in the CMDB. Provide 24/7/365 support for outages and service degradation.
• Demonstrate proficiency in DISN functions (routers, switches, etc.), provide technical advice for complex issues, assist in training Network controllers, and evaluate training, SOPs, and tools. Work with Shift Leads and O&M leadership for guidance and process improvements.

Basic Qualifications

• Certification: DoD-8570 IAT Level 2 baseline certification (e.g., Security+ CE or equivalent) required by the start date.
• Availability: Capability to work in a 24/7 operational setting.
• Experience: Background in alarm surveillance, fault management, LAN maintenance, or performance management.
• Expertise: Proficient in at least three of the following areas: routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
• Network Knowledge: Moderate understanding of network topologies, including transport and IP.
• Must have an active DoD Top Secret security clearance with Sensitive Compartmented Information (SCI) eligibility.

Preferred Qualifications

• Experience in a tech control facility or cyber transport operations.
• Familiarity with circuit actions and vendor management.
• IP/Transport architecture experience
• Solarwinds and JIRA experience
• Experience in a Telco NOC or with inside or outside plant operations.
• Proficiency with MS Office Suite, including Outlook, Excel, Word, Access, PowerPoint, and Teams.
• Experience in one or more of the following areas: alarm surveillance, fault management, LAN maintenance, performance management, change management.
• Additional certifications such as CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, and SolarWinds Certified Professional are desirable.

Required Education and Experience

• High school and 2-4 years of experience.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.