New

Head of Research & Insights

Valley National Bank
$130,800.00 - $234,200.00 / yr
United States, New Jersey, Morristown
Sep 02, 2026
Responsibilities include but are not limited to: Translate customer, market, and competitive insights into strategic recommendations that drive measurable business impact. Lead end-to-end qualitative and quantitative research (e.g., segmentation, value proposition, brand tracking, journey mapping, voice of customer). Establish and own a centralized insights function as the single source of truth and trusted voice of the customer. Synthesize diverse data sources (research, behavioral, competitive, and market intelligence) into clear, actionable narratives. Identify unmet customer needs, key motivations, and competitive whitespace to inform strategy and innovation. Embed insights into product development, marketing, and customer experience to drive differentiation and growth. Manage and optimize external research partners, agencies, and data providers to deliver high-quality insights. Leverage AI, advanced analytics, and emerging tools to accelerate insight generation and create competitive advantage. Deliver compelling executive-level storytelling and build high-performing teams focused on strategic impact and innovation.