Information Systems Analyst 2, SSALLEX (5461C) #87759

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Departmental Overview

Berkeley Summer Sessions, Study Abroad, University Extension, and Osher Lifelong Learning Institute (SSALLEX) is the trusted educational provider for students at all stages of their academic and professional journeys. As the extended educational division of the University of California, Berkeley, SSALLEX fulfills an essential part of the University's mission to extend access to this world-renowned university's research and scholarship to a global community.

A vibrant, inclusive, and dynamic organization, SSALLEX welcomes 60,000 visiting, current, and potential Berkeley students studying across a wide range of programs, including year-round courses, Fall Program for Freshmen, post-baccalaureate programs, visiting student experiences, study abroad programs, global internships, summer minors, professional certificates, and year-round offerings for older adults. On-campus and online offerings allow students from all across the globe to receive a Berkeley education.

SSALLEX works closely with faculty, academic units, international business partners, parents, and central campus service providers to extend the reach of the university's world-renowned network of instructors, experts, and professionals. We create rich learning experiences to develop skill sets and critical minds and motivate our students to be the change they want to see. In the performance of all duties, the incumbent is to effectively represent the University of California, Berkeley and UC Berkeley Extension in a polite and professional manner and to adhere to all Federal, local, University, Extension, departmental regulations and procedures, including FERPA.

Position Summary

The Information Systems Analyst 2 ensures the reliable, secure, and efficient operation of information systems that support instructional and administrative functions. This position provides advanced technical support, manages and optimizes systems and services, and leads or contributes to projects that implement and improve technology solutions. The Information Systems Analyst 2 bridges user needs and technical systems to ensure that technology effectively supports business operations, enhances the user experience, and aligns with organizational goals.

Application Review Date

The First Review Date for this job is August 11, 2026. For full consideration, please apply on or before the first review date.

Responsibilities

Systems Administration & Maintenance

• Manages and supports services composed of multiple integrated systems. Evaluates, installs, configures, modifies, and maintains operating systems, software, databases, utilities, and tools. Supports identity and access management functions, including account provisioning, permissions, and access controls, and assists with system integrations across enterprise and departmental platforms. Applies and maintains appropriate security controls, endpoint protection measures, and standard configurations to ensure system reliability, data protection, and compliance with established security practices and policies.

Technical Support & Issue Resolution

• Provides advanced technical support (Tier 2/3) for hardware, software, network, and application issues. Serves as an escalation point for complex problems, performs root cause analysis, and implements effective solutions. Troubleshoot issues that span multiple systems or services, including network connectivity, DNS, and endpoint/security tools, and coordinates with campus partners such as Network Services and Information Security (ISO) to diagnose and resolve issues. Identifies and escalates potential security risks or vulnerabilities in accordance with established procedures. Assists in coordinating support requests and provides guidance to junior staff as needed.

Systems Analysis, Development & Scripting

• Performs moderately complex analysis, design, and implementation of systems, processes, and procedures. Gathers and documents business and user needs, supports development of system specifications, and contributes to system and process improvements. Designs, develops, tests, and maintains scripts and tools, and participates in release and change management activities. Supports development and maintenance of internal tools, system integrations, and workflow automations across platforms such as service management systems (e.g., Zendesk), identity services, and business applications, incorporating security best practices where applicable. Adopts and seeks to improve upon departmental practices, including code review, versioning, and release, change, risk, problem, and incident management.

Infrastructure & Data Management

• Supports infrastructure and data environments, including server systems, directory services, file and print services, network connectivity, DNS services, and moderately complex databases. Coordinates with campus IT and external service providers, including Network Services and Information Security (ISO), to maintain system functionality and security. Applies data management practices and supports secure data handling, access controls, and compliance with data protection standards. Assists with database performance, design considerations, and protection of sensitive data.

Projects & Technology Implementations

• Plans and implements hardware and software upgrades, system enhancements, and technology deployments. Participates in projects of moderate scope and may support components of larger initiatives. Works with IT staff, campus partners, and stakeholders to implement solutions that align with operational needs and established security standards. May serve as a technical resource for software development projects of varying size, complexity, and urgency.

Documentation, Training & Operational Support

• Develops and maintains technical documentation, training materials, and standard operating procedures, including documentation of system configurations and security practices. Contributes to ongoing improvements in system and security practices, including aspects of the software development lifecycle. Supports operational processes such as onboarding and offboarding workflows, service management system configuration (e.g., Zendesk), and knowledge base maintenance. Communicates technical and security-related information to users and stakeholders and remains current with relevant technologies, standards, and policies.

Other Duties As Assigned

• Performs special projects and other duties as assigned, which may include supporting unit-level safety coordination, emergency preparedness activities, and other operational needs.

Required Qualifications

• General demonstrated knowledge of several areas of IT.
• Demonstrated ability to install software and troubleshoot and repair moderately complex problems with computing devices, peripherals, and software.
• Understanding of system performance monitoring and actions that can be taken to improve or correct performance.
• Basic knowledge of incident response procedures.
• Demonstrated ability to follow software specifications.
• Ability to write technical documentation in a clear and concise manner.
• Self-motivated and works independently and as part of a team.
• Demonstrates problem-solving skills.
• Able to learn effectively and meet deadlines.
• Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization.
• Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
• Bachelor's degree in a related area and/or equivalent experience/training

Preferred Qualifications

• Experience supporting identity and access management systems, including account provisioning, permissions, and access controls in enterprise or higher education environments.
• Demonstrated experience with database administration.
• Experience developing and maintaining scripts (e.g., PowerShell, Bash, Python) to automate system administration, user lifecycle management, and operational workflows.
• Basic programming experience, including familiarity with Java, and an interest in developing automation or technical solutions.
• Demonstrated knowledge of computer security tools, best practices, and policies.
• Demonstrated skills applying security controls to computer software and hardware.
• Experience administering or customizing service management platforms (e.g., Zendesk), including workflow configuration, automation, and knowledge base management.
• Experience developing or supporting system integrations and workflow automations using APIs, scripting, or other integration tools across business and IT systems (e.g., HRIS, ticketing systems, or project management platforms).
• Experience working with endpoint security tools and implementing security best practices in coordination with centralized IT or Information Security teams.
• Experience supporting or coordinating with network infrastructure services, including troubleshooting connectivity issues involving DNS, VPN, or campus network services
• Experience supporting onboarding and offboarding processes through system access management, automation, or workflow design.
• Experience working in a higher education or similarly complex, multi-stakeholder environments

Salary & Benefits

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted hourly range that the University reasonably expects to pay for this position is $37.57 - $52.20.

• This is a non-exempt, bi-weekly paid position.
• This is a full-time (40 hours/week) Career position eligible for UC benefits.

How to Apply

To apply, please submit your resume and cover letter.

Other Information

• This position is expected to work primarily on-site.
• This is not a visa opportunity. This position does not include sponsorship of a new consular H-1B visa petition that would require payment of the $100,000 supplemental fee.
• This position is governed by the terms and conditions in the agreement for the Technical Unit (TX) between the University of California and the University Professional and Technical Employees (UPTE). The current bargaining agreement manual can be found at: http://ucnet.universityofcalifornia.edu/labor/bargaining-units/tx/index.html

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Misconduct

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

"Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

UC Sexual Violence and Sexual Harassment Policy

UC Anti-Discrimination Policy

Abusive Conduct in the Workplace

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.