Night Room Attendant

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

About Loews Portofino Bay Hotel

Join the team at this Italian-inspired hotel that is a re-creation of the seaside village of Portofino, Italy.

What We're Looking For:
A detail-oriented, guest-focused Night Room Attendant who ensures our guestrooms and corridors meet Loews' high standards throughout the evening and overnight hours. You'll complete turn-down service, respond to late-night service requests, refresh stayover rooms, and support quick-turn cleans-creating a calm, polished environment that helps guests rest easy.

Who You Are:

• Meticulous & Efficient: You take pride in spotless rooms, organized spaces, and timely service.

• Quiet Professional: You work respectfully and discretely during evening/overnight hours to protect guest privacy and rest.

• Service-Oriented: You anticipate needs and respond promptly to requests with warmth and care.

• Safety & Standards Champion: You follow procedures, chemical handling guidelines, and brand standards precisely.

• Reliable Team Player: You communicate clearly and collaborate with Housekeeping, Front Office, and Engineering.

• Veterans and military spouses are encouraged to apply.

What You'll Do:

• Perform turn-down service to brand standards (bed preparation, amenity placement, lighting adjustments, curtain checks).

• Complete stayover refreshes and late check-in cleans; replenish towels, amenities, glassware, and supplies.

• Respond to guest requests (extra pillows, blankets, amenities, cribs/rollaways) quickly and professionally.

• Ensure rooms are secured when occupied or unattended; safeguard guest belongings and privacy.

• Dust, vacuum, and sanitize guest rooms and bathrooms using approved methods and chemicals; follow green/sustainability practices.

• Inspect and clean mirrors, fixtures, vents, and high-touch points; verify proper function of lights, TV, and thermostats.

• Maintain corridor and service area cleanliness; remove trash and room-service items; reset linen closets and carts.

• Follow all safety protocols including chemical labeling (SDS), PPE use, and ergonomic practices; report hazards immediately.

• Adhere to brand standards for room setup, amenities, and inspection checklists; complete room status updates in property systems.

• Report maintenance issues (HVAC, plumbing, electrical, furniture) via work orders and coordinate access with Engineering.

• Stock and organize linen closets and carts at shift start and end; conduct counts and minimize waste/shrink.

• Accurately log completed rooms, special requests, and lost & found items; maintain confidentiality and chain-of-custody.

• Support quick-turn and late departure cleans to meet occupancy needs; communicate status changes to Front Office.

Other Responsibilities:

• Preserve the livelihood and reputation of the property by complying with legal policies and requirements.

• Regular attendance in conformance with standards.

• May be required to work varying schedules to reflect business needs.

• Required to attend all mandatory training sessions and meetings.

• Perform other duties as assigned.

Your Qualifications Include:

• Previous experience in hospitality or relevant industry required.

• Previous experience with housekeeping preferred.

• Familiarity with HOTSOS preferred.

• Must complete OSHA-mandated safety training within the first 30 days of employment.

• Position requires the ability to communicate effectively in English with team members, leaders, and guests.

• Position requires flexibility to work mainly Night Shift with potential for a varied schedule, including days, nights, weekends, and holidays, as scheduled.

• Position requires prolonged standing, walking, lifting, pushing, and pulling 100+ pounds repetitively throughout shift.

• Position requires the ability to withstand outdoor elements for long periods of time as needed.