Customer Service Coordinator
 Keysight Technologies | |
$42,090.00 - $71,570.00 Year
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paid holidays, flex time, 401(k)
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 Jul 25, 2026 | |
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Overview
Keysightis at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn moreabout what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions.We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or provides assistance to Keysight trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. May act as lead for team responsible for booking orders and/or processing quotes. Resolves problems by applying established policies, procedures and tactics. Requires heavy phone support and other forms of communication with Keysight customers. Looking for a proactive and motivated Customer Service Representative who will be a part of a fast paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers.In this job you will work with customers based in Mexico while working with an internal team spread across the globe.This is a complex job that requires excellent communication and organization skills. Qualifications Job Qualifications : Excellent verbal and written communication skills Wants to delight customers, above and beyond the call of duty Ability to offer alternate solutions to existing processes/procedures Able to clearly articulate messages to a variety of audiences. Able to establish and maintain strong relationships. Time management in fast paced environment Organizational skills to maximize productivity Adapts to customer situation & different personalities Work is accurate and with eye for detail Is always seeking to improve the job and provides solution oriented feedback Demonstrate business judgment by knowing when to work independently and when to collaborate Ability to solve complex issues that are in the best interest of the customer and the company Positively manage stress that is typical in a customer service environment Proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint (Access skills are a plus) Knowledge of Siebel and/or Oracle preferred Hourly position that may involve occasional overtime Office hours are Monday through Fridayfor an 8 hrs a day on average with start time varying between 7 am and 9am Pay Range: USD $42,090.00 - USD $71,570.00 Year Note:For other locations, pay ranges will vary by region This role is eligible for Keysight Results Bonus Program US Employees may be eligible for the following benefits:
Careers Privacy Statement***Keysight is an Equal Opportunity Employer.*** | |