System Administrator

Aquent is partnering with a leading global organization dedicated to advancing health outcomes and improving lives worldwide. This is an incredible opportunity to join a team where your expertise will directly contribute to the seamless operation and continuous improvement of critical systems, empowering both internal teams and external partners to achieve their goals.

About Our Client

Our client is a global leader in its field, committed to scientific innovation and improving human well-being. They foster a collaborative and dynamic environment where every team member plays a vital role in their mission. Joining this organization means contributing to impactful initiatives that touch countless lives.

About the Role

We are seeking a highly motivated and detail-oriented individual to join our client's team, where you will be instrumental in ensuring the smooth functioning and optimal performance of a critical administrative platform. In this role, you will be the go-to expert, providing essential support, driving process improvements, and directly impacting the efficiency and effectiveness of both internal operations and external user experiences. Your contributions will be vital in maintaining high standards of quality and accessibility for all users.

What You'll Do

• Develop comprehensive subject matter expertise of our core administrative platform, encompassing its administrative functions, internal user interfaces, and customer-facing portals.
• Coordinate the platform intake request process from beginning to end, including uploading new digital and print resources, conducting thorough testing and quality assurance, managing timelines, and providing clear status communications.
• Manage the administrative email inbox for the platform, ensuring timely responses and efficient communication.
• Generate and utilize administrative reports to monitor platform performance and identify areas for improvement.
• Actively contribute to the overall product and process improvement initiatives for the platform.
• Provide dedicated user support and troubleshooting for platform-related issues or general inquiries via email and meetings.
• Coordinate the escalation of complex issues and submit tickets to IT teams, actively supporting through to resolution.
• Conduct training sessions for new platform users and provide platform demonstrations as requested.
• Create and regularly update user materials and technical documentation for the platform.
• Capture and manually edit images of the platform portal, user materials, and email notifications, demonstrating basic graphic editing skills.
• Create and upload PDFs with detailed comments and annotations for various processes.
• Manage end-to-end review and approval workflows (involving Legal, Compliance, and Editorial teams) using our content management system.
• Participate in User Acceptance Testing (UAT), including writing detailed test scripts and executing test cases.
• Perform post-release validations and regression testing to ensure platform stability and functionality.

What You'll Bring

• A process-oriented mindset, comfortable navigating and optimizing complicated technical processes and procedures.
• The ability to work independently and proactively, with a keen eye for flagging potential risks or impediments early.
• Proven project management skills, specifically with experience in administering a complex platform.
• Familiarity with Agile software development processes and terminology.
• Proficiency in basic graphic editing and process mapping.
• Exceptional organizational skills and a meticulous attention to detail.

The target hiring compensation for this role is $85-95K. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

Additional benefits offered may include: medical health insurance and dental insurance, life insurance, and eligibility to participate in 401k plan with company match (if applicable).

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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