Legal Operations Supervisor - PA (Hybrid)

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work in 2025 for the sixth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Responsible for overseeing the daily operations of a Staff Counsel law office, ensuring administrative efficiency and compliance with legal and regulatory standards. Manage legal assistants and paralegals, support the Managing Attorney, and coordinate with internal departments to maintain smooth office functions. Develop staff, workflow optimization, and operational planning. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

• Supervise administrative staff, including performance evaluations, workflow optimization, training needs and assessment. Support development and succession planning.
• Review workflows to ensure alignment with legal and technological changes, suggesting and implementing changes as needed. Ensure compliance with court filing rules and deadlines.
• Oversee office systems and serve as liaison for IT, legal databases (Legal Matter Management System, web-based court programs, vendor systems, etc.), and accounts payable. Ensure staff proficiency in key systems and maintain the office procedure handbook.
• Plan and coordinate office events such as employee appreciation days, blood drives, Vibes events, teambuilding seminars, and claims/legal meetings. Plan and organize, via cooperation with Claims Managers and Adjusters, Court settlement days and Bulk settlement days, both litigated and non-litigated matters.
• Participate in hiring and onboarding of legal assistants, paralegals, and attorney staff. Conduct interviews and provide orientation and training on office procedures and systems.
• Ensure smooth daily operations of the law office. Manage timekeeping and implement office policies in coordination with leadership. Create, foster and maintain a professional, safe and amicable work environment.
• Maintain office forms and ensure compliance with Federal and State Court Rules. Keep legal management software updated with current court deadlines and mandated forms.
• Manage the office budget, including invoice reconciliation and cost center reporting. Maintain and test the Business Continuity Plan. Evaluate space and resource needs and promote cost-saving measures.
• Prepare and analyze reports related to claims, productivity, compliance, and accounting. Reconcile Collateral Accounting Statements from the courts.
• Manage office facilities and equipment, including procurement, maintenance, and troubleshooting. Coordinate services such as security, janitorial, and IT support.

Knowledge and Requirements

• Knowledge of State and Federal court rules, procedures and filing requirements.
• Strong organizational skills and the ability to manage multiple deadlines.
• Proficiency in Microsoft Word, Outlook, and Excel is required Experience with legal case management software is required.
• Excellent customer service, written, and verbal communication skills are required

Education and Experience

• High school diploma or equivalent required;
• college degree preferred Minimum of 10 years of legal secretary or paralegal experience within the jurisdiction
• Supervisory or management experience is strongly preferred

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page.

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.

For Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.